12.1: Human Resources and Relevant Laws
12.1.1: National Labor Relations Act
The National Labor Relations Act establishes the right of most private-sector workers to form unions, bargain with management and strike.
Learning Objective
Explain the development of the National Labor Relations Act (NLRA)
Key Points
- The key principles of the National Labor Relations Act include: encouraging the practice and procedure of collective bargaining and protecting the exercise by workers of full freedom of association.
- The law defined and prohibited five unfair practices which include: interfering with, restraining or coercing employees in their rights; and dominating or interfering with the formation or administration of any labor organization.
- The act was controversial as it was viewed as a threat to freedom and the NLRB was accused of a pro-union and anti-employer bias.
- While opponents have introduced several hundred bills to amend or repeal the lay only the Taft-Hartley amendment was passed in 1947.
Key Term
- National Labor Relations Act
-
An act to diminish the causes of labor disputes burdening or obstructing interstate and foreign commerce, to create a National Labor Relations Board, and for other purposes.
Examples
- It was found that an employer unlawfully interrogated three employees. The Board adopted the judge’s finding that the employer threatened one of the employees during the course of his interrogation. The Board also adopted the judge’s finding that the employer unlawfully laid off five employees, including the three employees it had interrogated. Member Hayes concurred in part and would have affirmed the judge’s analysis of the unlawful layoff without further comment. Charge filed by Local 713, International Brotherhood of Trade Unions. Administrative Law Judge Raymond P. Green issued his decision on August 30, 2011. Members Hayes, Griffin, and Block participated.
- It was found that an employer, a commercial laundry company, violated the Act by: (1) warning the union’s shop steward not to provide information about bargaining to employees; (2) warning employees not to provide information to the union; (3) warning employees not to speak about the union during the workday, including break and lunch times; (4) threatening to discharge employees if they participated in union or other protected activities; (5) threatening employees that the shop would be closed and they would be discharged if the employer had to accept the union’s contract proposals; (6) threatening to discharge employees if they went on strike; (7) promising employees a wage increase and new benefits if the union no longer represented them; (8) polling employees as to whether they supported the union; (9) interrogating employees about their union membership, activities, and sympathies; (10) deducting union dues from employees’ paychecks, but failing to remit those funds to the union; (11) issuing written warnings to, and then discharging, an employee for supporting the union; (12) failing to bargain in good faith with the union; (13) conditioning bargaining upon the commitment of the union to refrain from handbilling the employer’s customers or engaging in any strike or picketing activity; (14) unilaterally stopping payments to various union funds; (15) unilaterally granting employees a wage increase; (16) refusing to bargain with the union because the union’s shop steward was present; and (17) unilaterally implementing new rules regarding the union’s access to unit employees at the facility. Charge filed by Laundry, Dry-Cleaning & Allied Workers Joint Board. Administrative Law Judge Steven Davis issued his decision on December 17, 2010. Chairman Pearce and Members Hayes and Griffin participated.
Introduction
The end of wartime economic controls saw the revelation of previously pent-up demands by American workers for better wages. This led to a series of major labor strikes that polarized American attitudes toward unions, as occurred in the 1890s. In 1935, the Democratic-controlled Congress enacted the National Labor Relations Act, establishing the right of most private-sector workers to form unions, bargain with management over wages and working conditions, and hold strikes to obtain their demands. The National Labor Relations Board, a federal agency, was established to oversee union elections and address unfair labor complaints.
President Roosevelt signed this legislation into law on July 5, 1935. A key principle of the NLRA is embodied in the concluding paragraph of section 1: “Encouraging the practice and procedure of collective bargaining and by protecting the exercise by workers of full freedom of association, self-organization, and designation of representatives of their own choosing, for the purpose of negotiating the terms and conditions of their employment or other mutual aid or protection. “
NLRA key principles also include:
- Protecting a wide range of activities, whether a union is involved or not, in order to promote organization and collective bargaining
- Protecting employees as a class and expressly not on the basis of a relationship with an employer
- Allowance of one exclusive bargaining representative for a unit of employees
- Promotion of the practice and procedure of collective bargaining
- Employers’ duty to bargain with the representative of its employees
Unfair Practices
The law defined and prohibited five unfair labor practices. These prohibitions still exist, while others have been added under subsequent legislation. The original employer unfair labor practices consisted of:
- Interfering with, restraining or coercing employees in their rights under Section 7*
- “Dominating” or interfering with the formation or administration of any labor organization
- Discriminating against employees to encourage or discourage acts of support for a labor organization
- Discriminating against employees who file charges or testify
- Refusing to bargain collectively with the representative of the employer’s employees
*Section 7 rights include: freedom of association; mutual aid or protection; self-organization; to form, join, or assist labor organizations; to bargain collectively for wages and working conditions through representatives of their own choosing; and to engage in other protected concerted activities with or without a union.
Amendments
In the decade following its passage, opponents of the Wagner Act introduced several hundred bills to amend and/or repeal the law. These bills either failed or were vetoed, until the passage of the Taft-Hartley amendments in 1947. More recent failed amendments included attempts in 1978 to permit triple backpay awards and union collective bargaining certification based on signed union authorization cards—a provision similar to a proposed amendment in the Employee Free Choice Act. Under the NLRA, unions can become the representative based on signed union authorization cards only if the employer voluntarily recognizes the union. If the employer refuses to recognize the union, the union can then be certified through a secret-ballot election conducted by the NLRB.
Labor
The National Labor Relations Act is to establish the right of most private-sector workers to form unions, bargain with management.
12.1.2: Labor-Management Relations Act
The Labor-Management Relations Act (or the Taft-Hartley Act) is a U.S. federal law that monitors the activities and power of labor unions.
Learning Objective
Explain the purpose of the Labor-Management Relations Act
Key Points
- The Taft–Hartley Act amended the National Labor Relations Act (informally the Wagner Act), which Congress passed in 1935. The principal author of the Taft–Hartley Act was J. Mack Swigert of the Cincinnati law firm Taft, Stettinius & Hollister.
- The Taft–Hartley Act added a list of unfair labor practices on the part of unions to the National Labor Relations Act. It was seen, by some, as a means of demobilizing the labor movement by imposing limits on labor’s ability to strike and by prohibiting radicals from their leadership.
- Despite President Truman arguing that it would “conflict with important principles of our democratic society” and his attempted veto, he would subsequently use it 12 times during his presidency.
Key Terms
- Labor Management Relations Act
-
The official name of the Taft-Hartley Act.
- Taft-Hartley Act
-
The Taft-Hartley Act is a United States federal law that monitors the activities and power of labor unions.
Example
- The Taft-Hartley Act makes it illegal for federal government employees or workers in corporations owned by the government to strike. Those who do so can expect to be met with harsh sanctions. An example of the consequences can be seen in the outcome of the Professional Air Traffic Controllers Organization’s (PATCO) strike in 1981. Workers were fired; some were jailed and in the end, the (PATCO) was dismantled.
History of the Labor-Management Relations Act
Enacted June 23, 1947, the Labor-Management Relations Act (informally the Taft-Hartley Act) is a United States federal law that monitors the activities and power of labor unions. The act, still effective, was sponsored by Senator Robert Taft and Representative Fred A. Hartley, Jr. and became law by overriding U.S. President Harry S. Truman’s veto on June 23, 1947 ; labor leaders called it the “slave-labor bill,” while President Truman argued that it was a “dangerous intrusion on free speech,” and that it would “conflict with important principles of our democratic society. ” Nevertheless, Truman would subsequently use it 12 times during his presidency. The Taft–Hartley Act amended the National Labor Relations Act (informally, the Wagner Act), which Congress passed in 1935. The principal author of the Taft–Hartley Act was J. Mack Swigert of the Cincinnati law firm Taft, Stettinius & Hollister.
President Harry S. Truman
A portrait of former U.S. President Harry S. Truman who failed in his attempted veto of the 1947 Labor-Management Relations Act.
Taft–Hartley was one of more than 250 union-related bills pending in both houses of Congress in 1947. As a response to the rising union movement and Cold War hostilities, the bill could be seen as a response by business to the post-World War II labor upsurge of 1946. During the year after D-Day, more than five million American workers were involved in strikes, which lasted on average four times longer than those during the war. The Taft–Hartley Act was seen as a means of demobilizing the labor movement by imposing limits on labor’s ability to strike and by prohibiting radicals from their leadership.
Purpose of the Labor-Management Relations Act
The National Labor Relations Act was enacted for a number of reasons, including to promote the full flow of commerce, prescribe the legitimate rights of both employees and employers in their relations affecting commerce, provide orderly and peaceful procedures for preventing the interference by either with the legitimate rights of the other, protect the rights of individual employees in their relations with labor organizations whose activities affect commerce, define and proscribe practices on the part of labor and management which affect commerce and are inimical to the general welfare, and to protect the rights of the public in connection with labor disputes affecting commerce.
The amendments enacted in the Labor Management Relations Act (Taft-Hartley) added a list of prohibited actions, or unfair labor practices, on the part of unions to the NLRA, which had previously only prohibited unfair labor practices committed by employers. The Taft–Hartley Act prohibited jurisdictional strikes, wildcat strikes, solidarity or political strikes, secondary boycotts, secondary and mass picketing, closed shops, and monetary donations by unions to federal political campaigns. It also required union officers to sign non-communist affidavits with the government. Union shops were heavily restricted, and states were allowed to pass right-to-work laws that outlawed closed union shops. Furthermore, the executive branch of the Federal government could obtain legal strikebreaking injunctions if an impending or current strike imperiled the national health or safety, a test that has been interpreted broadly by the courts.
12.1.3: Fair Labor Standards Act
The Fair Labor Standards Act of 1938 established a national minimum wage, forbade “oppressive” child labor, and provided for overtime pay in designated occupations.
Learning Objective
Explain the specifications of the Fair Labor Standards Act of 1938 (FLSA)
Key Points
- While the Fair Labor Standards act of 1938 declared a goal of assuring “a minimum standard of living necessary for the health, efficiency, and general well-being of workers,” it also allowed employers to replace striking workers.
- The standards apply to employees in the private sector as well as those in Federal, State, and local governments.
- Not all jobs are covered under the FLSA overtime rules. This is because they either are specifically excluded from the statue or because they are governed by another federal act.
- Employees whose jobs are covered by the FLSA are classified as being either “exempt” or “nonexempt. ” Nonexempt employees are entitled to overtime pay while exempt employees are not.
Key Terms
- Fair Labor Standards Act
-
The FLSA established a national minimum wage, guaranteed “time-and-a-half” for overtime in certain jobs, and prohibited most employment of minors in “oppressive child labor,” a term that is defined in the statute. It applies to employees engaged in interstate commerce or employed by an enterprise engaged in commerce or in the production of goods for commerce, unless the employer can claim an exemption from coverage.
- exempt
-
Not entitled to overtime pay when working overtime.
- nonexempt
-
Nonexempt employees are entitled to overtime pay.
Examples
- In many companies, you’ll find exempt and nonexempt workers. The category they fall in depends on rules established by the Fair Labor Standards Act. Those who are nonexempt are paid overtime. Blue collar workers (including manual workers) fall into this category. Police officers, fire fighters, paramedics, and other first responders are also entitled to overtime wages and minimum wage pay.
- Jobs that are excluded from coverage under the FLSA include movie theater employees and many agricultural workers. These jobs are specifically excluded from the statute. Most railroad workers are also not covered as they are governed by the Railway Labor Act or the Motor Carriers Act.
Introduction
The Fair Labor Standards Act of 1938 established a national minimum wage, forbade “oppressive” child labor, and provided for overtime pay in designated occupations. It declared the goal of assuring “a minimum standard of living necessary for the health, efficiency, and general well-being of workers.” But it also allowed employers to replace striking workers.
Specifications
The standards apply to employees in the private sector and in Federal, State, and local governments. Covered nonexempt workers are entitled to a minimum wage of not less than $7.25 per hour effective July 24, 2009. Many states also have minimum wage laws, at a rate not less than one and one-half times the regular rate of pay is required after 40 hours of work in a workweek.
Covered nonexempt employees must receive for hours worked over 40 per workweek (any fixed and regularly recurring period of 168 hours — seven consecutive 24-hour periods) at a rate not less than one and one-half times the regular rate of pay. There is no limit on the number of hours employees 16 years or older may work in any workweek. The FLSA does not require [[#|overtime pay]] for work on weekends, holidays, or regular days of rest, unless overtime is worked on such days. Particular jobs may be completely excluded from coverage under the FLSA overtime rules. There are two general types of exclusion. Some jobs are specifically excluded in the statute itself. For example, employees of movie theaters and many agricultural workers are not governed by the FLSA overtime rules. Another type of exclusion is for jobs which are governed by some other specific federal. As a general rule, if a job is governed by some other federal, the FLSA does not apply. For example, most railroad workers are governed by the Railway Labor Act, and many are governed by the Motor Carriers Act, and not the FLSA.
Exempt or Nonexempt
Employees whose jobs are governed by the FLSA are either “exempt” or “nonexempt. ” Nonexempt employees are entitled to overtime pay. Exempt employees are not. Most employees covered by the FLSA are nonexempt.
History of the Minimum Wage
This graph of the minimum wage in the United States shows the fluctuation in government guarantees for minimum standards of labor.
12.1.4: Equal Pay Act
The Equal Pay Act of 1963 is a U.S. Federal law amending the Fair Labor Standards Act aimed at abolishing wage disparity based on sex.
Learning Objective
Explain the reasons and results of the Equal Pay Act of 1963
Key Points
- Congress denounced sex discrimination due to its effect on wages and living standards, resource utilization, and commerce.
- While women’s salaries when compared to men’s have seen a dramatic increase since the Equal Pay Act was implemented, the act’s goal of equal pay for equal work still has not been completely achieved.
- The act was signed into law on June 10, 1963 by John F. Kennedy as part of his New Frontier Program.
Key Terms
- seniority
-
A measure of the amount of time a person has been a member of an organization, as compared to other members, and with an eye towards awarding privileges to those who have been members longer.
- merit
-
Something worthy of a high rating.
Example
- After graduating from college with the same degrees, both Charlie and Lucy start working at the same IT company. Their resumes look so similar that it is hard to distinguish the two new hires on paper. Their jobs are basically the same, they work at the same location, and neither one of them has a supervisory role. Based on this, both Charlie and Lucy should receive equal salaries as they are doing what is considered “substantially equal work. “
The Equal Pay Act
The Equal Pay Act of 1963 is a United States federal law amending the Fair Labor Standards Act, aimed at abolishing wage disparity based on sex. It was signed into law on June 10, 1963 by John F. Kennedy as part of his New Frontier Program.
John F. Kennedy
Former President John F. Kennedy signed the Equal Pay Act into law in 1963.
Reasons for the Act
In passing the bill, Congress denounces sex discrimination for the following reasons:
- It depresses wages and living standards for employees necessary for their health and efficiency.
- It prevents the maximum utilization of the available labor resources.
- It tends to cause labor disputes, thereby burdening, affecting, and obstructing commerce.
- It burdens commerce and the free flow of goods in commerce.
- It constitutes an unfair method of competition.
The law states:
“No employer having employees subject to any provisions of this section shall discriminate, within any establishment in which such employees are employed, between employees on the basis of sex by paying wages to employees in such establishment at a rate less than the rate at which he pays wages to employees of the opposite sex in such establishment for equal work on jobs, the performance of which requires equal skill, effort, and responsibility, and which are performed under similar working conditions, except where such payment is made pursuant to (i) a seniority system; (ii) a merit system; (iii)a system which measures earnings by quantity or quality of production; or (iv) a differential based on any other factor other than sex. “
Results
According to the Bureau of Labor Statistics, women’s salaries vis-à-vis men’s have risen dramatically since the EPA’s enactment, from 62% of men’s earnings in 1970 to 80% in 2004. Nonetheless, the EPA’s equal pay for equal work goals have not been completely achieved, as demonstrated by the BLS data and Congressional findings within the text of the proposed Paycheck Fairness Act.
12.1.5: Civil Rights Act
The Civil Rights Act of 1964 outlawed major forms of discrimination against African Americans and women, including racial segregation.
Learning Objective
Outline the stipulations in the Civil Rights Act of 1964
Key Points
- The Civil Right Acts ended racial segregation in public venues like schools, the workplace, and public accommodations (facilities that served the general public).
- John F. Kennedy called for the bill in his civil rights speech on June 11, 1963 after a series of protests from the African-American community, but it was Lyndon B. Johnson who signed the Act into law in July, 1964.
- The Civil Rights Act has 11 titles which deal with voting and discrimination issues. Powers given to enforce the act were initially weak, but were supplemented during later years.
Key Terms
- discrimination
-
(sometimes discrimination against) distinct treatment of an individual or group to their disadvantage; treatment or consideration based on class or category rather than individual merit; partiality; prejudice; bigotry.
- segregation
-
Passing of laws to separate people geographically, residentially, racially, religiously or by gender.
Example
- White-only restaurants are an example of the type of discrimination that was outlawed as a result of the Civil Rights Act.
The Civil Rights Act of 1964 was a landmark piece of legislation in the United States that outlawed major forms of discrimination against African Americans and women. It ended unequal application of voter registration requirements and racial segregation in schools, at the workplace and by facilities that served the general public (“public accommodations”).
Powers given to enforce the act were initially weak, but were supplemented during later years. Congress asserted its authority to legislate under several different parts of the United States Constitution, principally its power to regulate interstate commerce under Article One, its duty to guarantee all citizens equal protection of the laws under the Fourteenth Amendment and its duty to protect voting rights under the Fifteenth Amendment. The Act was signed into law by President Lyndon B. Johnson, who would later sign the landmark Voting Rights Act into law.
The bill was called for by President John F. Kennedy in his civil rights speech of June 11, 1963, in which he asked for legislation “giving all Americans the right to be served in facilities which are open to the public—hotels, restaurants, theaters, retail stores, and similar establishments,” as well as “greater protection for the right to vote. ” Kennedy delivered this speech following a series of protests from the African-American community, the most concurrent being the Birmingham campaign which concluded in May 1963.
Titles under the Civil Rights Act
Title I
- Barred unequal application of voter registration requirements.
Title II
- Outlawed discrimination based on race, color, religion or national origin in hotels, motels, restaurants, theaters, and all other public accommodations engaged in interstate commerce; exempted private clubs without defining the term “private. “
Title III
- Prohibited state and municipal governments from denying access to public facilities on grounds of race, color, religion or national origin.
Title IV
- Encouraged the desegregation of public schools and authorized the U.S. Attorney General to file suits to enforce said act.
Title V
- Expanded the Civil Rights Commission established by the earlier Civil Rights Act of 1957 with additional powers, rules and procedures.
Title VI
- Prevented discrimination by government agencies that receive federal funds. If an agency is found in violation of Title VI, that agency may lose its federal funding.
Title VII
- Prohibited discrimination by covered employers on the basis of race, color, religion, sex or national origin. Title VII also prohibited discrimination against an individual because of his or her association with another individual of a particular race, color, religion, sex, or national origin. An employer cannot discriminate against a person because of his interracial association with another, such as by an interracial marriage.
Title VIII
- Required compilation of voter-registration and voting data in geographic areas specified by the Commission on Civil Rights.
Title IX
- Made it easier to move civil rights cases from state courts with segregationist judges and all-white juries to federal court. This was of crucial importance to civil rights activists who could not get a fair trial in state courts.
Title X
- Established the Community Relations Service, tasked with assisting in community disputes involving claims of discrimination.
Title XI
- Gives the jury rights to put any proceeding for criminal contempt arising under title II, III, IV, V, VI, or VII of the Civil Rights Act, on trial, and if convicted, can be fined no more than $1,000 or imprisoned for more than six months.
12.1.6: Age Discrimination and Health Act
Under this act both employees and applicants who are 40 years old or over are protected from employment discrimination based on their age.
Learning Objective
Explain how the Age Discrimination in Employment Act of 1967 (ADEA) protects individuals
Key Points
- Not only does the ADEA make it unlawful to discriminate against employees and job applicants based on their age (40 or over), but the act also allows employers to favor older workers even if it is at the expense of younger workers.
- The ADEA applies to organizations with 20 or more employees and also include state and local governments, employment agencies, labor organizations, and the federal government.
- Eligibility for apprenticeship programs, job noticies and advertisements, pre-employment inquiries about age, and the provision of benefits, are all covered under the act.
Key Terms
- apprenticeship
-
The system by which a person learning a craft or trade is instructed by a master for a set time under set conditions.
- discrimination
-
(sometimes discrimination against) distinct treatment of an individual or group to their disadvantage; treatment or consideration based on class or category rather than individual merit; partiality; prejudice; bigotry.
Example
- The following announcement of the National Association of Broadcasters Education Foundation apprenticeship program exemplifies the lack of age discrimination in appreticeship programs. “Who Can Participate? College seniors, recent graduates and individuals with the appropriate skill set seeking to enter the broadcast industry. Participants must have been trained in IT, digital technologies, broadcast engineering or other related areas. ” Source: http://www.nabef.org/initiatives/tap.asp
Introduction
The Age Discrimination in Employment Act of 1967 (ADEA) protects individuals who are 40 years of age or older from employment discrimination based on age. It was signed into law by former U.S. President Lyndon B. Johnson.
Lyndon B. Johnson, in the Oval Office.
Former U.S. President Lyndon B. Johnson.
The ADEA’s protections apply to both employees and job applicants. Under the ADEA, it is unlawful to discriminate against a person because of his/her age with respect to any term, condition, or privilege of employment, including hiring, firing, promotion, layoff, compensation, benefits, job assignments, and training. The ADEA permits employers to favor older workers based on age even when doing so adversely affects a younger worker who is 40 or older.
It is also unlawful to retaliate against an individual for opposing employment practices that discriminate based on age or for filing an age discrimination charge, testifying, or participating in any way in an investigation, proceeding, or litigation under the ADEA.
The ADEA applies to employers with 20 or more employees, including state and local governments. It also applies to employment agencies and labor organizations, as well as to the federal government. ADEA protections include:
- Apprenticeship Programs It is generally unlawful for apprenticeship programs, including joint labor-management apprenticeship programs, to discriminate on the basis of an individual’s age. Age limitations in apprenticeship programs are valid only if they fall within certain specific exceptions under the ADEA or if the EEOC grants a specific exemption.
- Job Notices and Advertisements The ADEA generally makes it unlawful to include age preferences, limitations, or specifications in job notices or advertisements. A job notice or advertisement may specify an age limit only in the rare circumstances where age is shown to be a “bona fide occupational qualification” (BFOQ) reasonably necessary to the normal operation of the business.
- Pre-Employment Inquiries The ADEA does not specifically prohibit an employer from asking an applicant’s age or date of birth. However, because such inquiries may deter older workers from applying for employment or may otherwise indicate possible intent to discriminate based on age, requests for age information will be closely scrutinized to make sure that the inquiry was made for a lawful purpose, rather than for a purpose prohibited by the ADEA.
- Benefits The Older Workers Benefit Protection Act of 1990 (OWBPA) amended the ADEA to specifically prohibit employers from denying benefits to older employees. Congress recognized that the cost of providing certain benefits to older workers is greater than the cost of providing those same benefits to younger workers, and that those greater costs would create a disincentive to hire older workers. Therefore, in limited circumstances, an employer may be permitted to reduce benefits based on age, as long as the cost of providing the reduced benefits to older workers is the same as the cost of providing benefits to younger workers. Employers are permitted to coordinate retiree health benefit plans with eligibility for Medicare or a comparable state-sponsored health benefit.
- Waivers of ADEA Rights An employer may ask an employee to waive his/her rights or claims under the ADEA either in the settlement of an ADEA administrative or court claim or in connection with an exit incentive program or other employment termination program. However, the ADEA, as amended by OWBPA, sets out specific minimum standards that must be met in order for a waiver to be considered knowing and voluntary and, therefore, valid. Among other requirements, a valid ADEA waiver must: be in writing and be understandable; specifically refer to ADEA rights or claims; not waive rights or claims that may arise in the future; be in exchange for valuable consideration; advise the individual in writing to consult an attorney before signing the waiver; and provide the individual at least 21 days to consider the agreement and at least seven days to revoke the agreement after signing it.
12.1.7: Occupational Safety and Health Act
The goal of the OSHA Act is to make sure employers provide employees a place to work that is free from recognized hazards.
Learning Objective
Explain the Occupational Safety and Health Act (OSHA)
Key Points
- The act came about due to an increased awareness of the impact chemicals had on the environment.
- The Occupational Safety and Health Administration was created to enforce workplace health and safety standards.
- The act applies to many diverse employers but does not include the United States or any state of political sub division of a state.
Key Term
- toxic
-
Having a chemical nature that is harmful to health or lethal if consumed or otherwise entering into the body in sufficient quantities.
Example
- Jill’s office was small but at least it was her own, and she enjoyed the convenience of having a state-of-the art printer and copier within arms reach. Then one day everything changed. He boss ran in and told her that the printer and copier would have to be moved immediately as having them that close to her was in violation of the Occupational Safety and Health Act. In addition to the noise they make, both machines emit Volatile Organic Compounds and other hazardous particles.
The Occupational Safety and Health Act is the primary federal law which governs occupational health and safety in the private sector and federal government in the United States. It was enacted by Congress in 1970 and was signed by President Richard Nixon on December 29, 1970. Its main goal is to ensure that employers provide employees with an environment free from recognized hazards, such as exposure to toxic chemicals, excessive noise levels, mechanical dangers, heat or cold stress, or unsanitary conditions.
Origin
In the mid-1960s, growing awareness of the environmental impact of many chemicals had led to a politically powerful environmental movement. Some labor leaders seized on the public’s growing unease over chemicals in the environment, arguing that the effect of these compounds on worker health was even worse than the low-level exposure plants and animals received in the wild. On January 23, 1968, President Lyndon B. Johnson submitted a comprehensive occupational health and safety bill to Congress. Led by the United States Chamber of Commerce and the National Association of Manufacturers, the legislation was widely opposed by business. Many labor leaders, including the leadership of the AFL-CIO, did not fight for the legislation, claiming workers had little interest in the bill.
In passing the Act, Congress declared its intent “to assure so far as possible every working man and woman in the Nation safe and healthful working conditions and to preserve our human resources. “
Purposes of the Act
- OSHA was given the authority both to set and enforce workplace health and safety standards. The act also created the independent Occupational Safety and Health Review Commission to review enforcement priorities, actions, and cases.
- Established the National Institute of Occupational Safety and Health (NIOSH), an independent research institute in the then-Centers for Disease Control.
- Defines an employer to be any “person engaged in a business affecting commerce who has employees, but does not include the United States or any state or political subdivision of a State. ” The act applies to employers as diverse as manufacturers, construction companies, law firms, hospitals, charities, labor unions, and private schools.
- The “general duty clause” requires employers to 1) maintain conditions or adopt practices reasonably necessary and appropriate to protect workers on the job; 2) be familiar with and comply with standards applicable to their establishments; and 3) ensure that employees have and use personal protective equipment when required for safety and health.
- All employers must report to OSHA within eight hours if an employee dies from a work-related incident, or three or more employees are hospitalized as a result of a work-related incident. Additionally, all fatal on-the-job heart attacks must also be reported.
- OSHA inspectors are permited to enter, inspect, and investigate, during regular working hours, any workplace covered by the Act.
- Employers must also communicate with employees about hazards in the workplace. By regulation, OSHA requires that employers keep a record of every non-consumer chemical product used in the workplace.
- The act prohibits any employer from discharging, retaliating, or discriminating against any employee because the worker has exercised rights under the act. These rights include complaining to OSHA and seeking an OSHA inspection, participating in an OSHA inspection, and participating or testifying in any proceeding related to an OSHA inspection.
OSHA Symbol
Employers must communicate to their employees their rights under OSHA.
12.1.8: Employee Retirement Income Security Act
Businesses who voluntarily set up pension and health plans in private industry must adhere to rules ERISA rules that protect employees.
Learning Objective
Explain the Employee Retirement Income Security Act (ERISA) of 1974
Key Points
- ERISA protects the interests of benefit plan participants and their beneficiaries by requiring the disclosure of financial and other information concerning the plan; establishing standards of conduct for plan fiduciaries; providing appropriate remedies and access to federal courts.
- ERISA’s rules protect participants by making sure they are informed about the plan’s features and funding; their grievances are heard; they are able to collect their money.
- ERISA was created in part due to the 1963 Studebaker plant closure in which thousands of employees were left pension-less due to poor funding. Legislation proposed in 1967 addressing the funding, vesting, reporting, and disclosure issues, was opposed by business group and labor unions.
Key Terms
- pension
-
A regularly paid gratuity paid regularly as benefit due to a person in consideration of past services; notably to one retired from service, on account of retirement age, disability or similar cause; especially, a regular stipend paid by a government to retired public officers, disabled soldiers; sometimes passed on to the heirs, or even specifically for them, as to the families of soldiers killed in service.
- fiduciary
-
Related to trusts and trustees.
Example
- The Consolidated Omnibus Budget Reconciliation Act of 1985 (COBRA) is an example of the type of protection ERISA provides. Because of COBRA certain former employees, retirees, spouses, former spouses, and dependent children (“qualified beneficiaries”) the right to temporary continuation of health coverage at group rates.
The Employee Retirement Income Security Act of 1974 (ERISA) was enacted on September 2, 1974. ERISA is a federal law that establishes minimum standards for pension plans in private industry and provides for extensive rules on the federal income tax effects of transactions associated with employee benefit plans. ERISA was enacted to protect the interests of employee benefit plan participants and their beneficiaries by:
- Requiring the disclosure of financial and other information concerning the plan to beneficiaries.
- Establishing standards of conduct for plan fiduciaries.
- Providing for appropriate remedies and access to the federal courts.
In general, ERISA does not cover retirement plans established or maintained by governmental entities, churches for their employees, or plans which are maintained solely to comply with applicable workers compensation, unemployment or disability laws. ERISA also does not cover plans maintained outside the United States primarily for the benefit of nonresident aliens or unfunded excess benefit plans
ERISA Rules
- Requires plans to provide participants with plan information including important information about plan features and funding.
- Sets minimum standards for participation, vesting, benefit accrual, and funding. provides fiduciary responsibilities for those who manage and control plan assets.
- Requires plans to establish a grievance and appeals process for participants to get benefits from their plans.
- Gives participants the right to sue for benefits and breaches of fiduciary duty
- If a defined benefit plan is terminated, guarantees payment of certain benefits through a federally chartered corporation, known as the Pension Benefit Guaranty Corporation (PBGC).
History
In 1961, U.S. President John F. Kennedy created the President’s Committee on Corporate Pension Plans. The movement for pension reform gained some momentum when the Studebaker, an automobile manufacturer, closed its plant in 1963. Studebaker’s pension plan was so poorly funded that only 3,600 workers who were of retirement age received full pension benefits, 4,000 workers aged 40–59 who had ten years with Studebaker received lump sum payments valued at roughly 15% of the actuarial value of their pension benefits, and the remaining 2,900 workers received no pensions .
Studebaker Avanti 1963
The Avanti was one of the last cars created by Studebaker before their plant was closed. At the time of closure, more than 2500 employees didn’t receive owed benefits and compensation due to poor plan funding.
In 1967, Senator Jacob K. Javits proposed legislation that would address the funding, vesting, reporting, and disclosure issues identified by the presidential committee. His bill was opposed by business groups and labor unions, that sought to retain the flexibility they enjoyed under pre-ERISA law.
ERISA was enacted in 1974 and signed into law by President Gerald Ford on September 2, 1974, Labor Day. In the years since 1974, ERISA has been amended repeatedly.
Pension & Health Benefit Plans
ERISA does not require employers to establish pension plans. Likewise, as a general rule, it does not require that plans provide a minimum level of benefits. Instead, it regulates the operation of a pension plan once it has been established. Under ERISA, pension plans must provide for vesting of employees’ pension benefits after a specified minimum number of years. ERISA requires that the employers who sponsor plans satisfy certain minimum funding requirements.
ERISA does not require that an employer provide health insurance to its employees or retirees, but it regulates the operation of a health benefit plan if an employer chooses to establish one. There have been several significant amendments to ERISA concerning health benefit plans two of which are the Consolidated Omnibus Budget Reconciliation Act of 1985 (COBRA) and the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Pension Vesting
Before ERISA, some defined benefit pension plans required decades of service before an employee’s benefit became vested. It was not unusual for a plan to provide no benefit at all to an employee who left employment before the specified retirement age (e.g. 65), regardless of the length of the employee’s service.
Under the Pension Protection Act of 2006 (PPA), employer contributions made after 2006 to a defined contribution plan must become vested at 100% after three years or under a second sixth year gradual-vesting schedule Employee contributions are always 100% vested. Accrued benefits under a defined benefit plan must become vested at 100% after five years or under a third seventh year gradual vesting schedule.
Pension Funding
Under ERISA, minimum funding requirements were established for defined benefit plans. By their nature, defined contribution plans are always fully funded, even if the employee has not yet become vested in the employer contributions.
The funding requirement under PPA is simply that a plan must stay fully funded (that is, its assets must equal or exceed its liabilities). If a plan is fully funded, the minimum required contribution is the cost of benefits earned during the year. If a plan is not fully funded, the contribution also includes the amount necessary to amortize over seven years the difference between its liabilities and its assets. Stricter rules apply to severely underfunded plans (called “at-risk status”).
12.1.9: Affirmative Action
Affirmative action prevents discrimination against employees on the basis of race, religion, gender, or nationality.
Learning Objective
Assess the role of affirmative action in the US
Key Points
- Federal contractors and subcontractors are legally required to adopt affirmative action measures. Government contractors undergo compliance reviews conducted by the OFCCP.
- Affirmative action measures are meant to remedy the disadvantages that were associated with blatant historical discrimination.
- Some affirmative action policies have been criticized for bringing on reverse discrimination.
- Government contractors undergo compliance reviews conducted by the OFCCP.
Key Terms
- affirmative action
-
a policy or program providing advantages for people of a minority group who are seen to have traditionally been discriminated against, with the aim of creating a more egalitarian society through preferential access to education, employment, health care, social welfare, etc.
- quota
-
a restriction on the import of something to a specific quantity.
Example
- Examples of affirmative action measures undertaken by the United States Department of Labor include outreach campaigns, targeted recruitment, employee and management development, and employee support programs.
In the United States, affirmative action refers to equal opportunity employment measures that Federal contractors and subcontractors are legally required to adopt. These measures are intended to prevent discrimination against employees or applicants for employment, on the basis of race, religion, gender, or nationality.
Examples of affirmative action offered by the United States Department of Labor include outreach campaigns, targeted recruitment, employee and management development, and employee support programs.The impetus towards affirmative action is to redress the disadvantages associated with overt historical discrimination. Further impetus is a desire to ensure public institutions, such as universities, hospitals, and police forces, are more representative of the populations they serve. Affirmative action began as a tool to address the persisting inequalities for African Americans in the 1960s and the specific term was first used to describe U.S. government policy in 1961.
Slaves Waiting for Sale: Richmond, Virginia. Painted upon the sketch of 1853
Slaves were forced to work on plantations often under brutal conditions.
Controversy
Affirmative action is a large subject of controversy. Some policies adopted as affirmative action, such as racial quotas or gender quotas for collegiate admission, have been criticized as a form of reverse discrimination, and such implementation of affirmative action has been ruled unconstitutional by the majority opinion in the case of Gratz v. Bollinger. Affirmative action as a practice was upheld by the court’s decision in Grutter v. Bollinger.
Requirements
- Each government contractor with 50 or more employees and $50,000 or more in government contracts is required to develop a written affirmative action program (AAP) for each of its establishments.
- A written affirmative action program helps the contractor identify and analyze potential problems in the participation and utilization of women and minorities in the contractor’s workforce.
- If there are problems, the contractor will specify in its AAP the specific procedures it will follow and the good faith efforts it will make to provide equal employment opportunity.
- Expanded efforts in outreach, recruitment, training and other areas are some of the affirmative steps contractors can take to help members of the protected groups compete for jobs on equal footing with other applicants and employees.
Enforcement and Compliance
OFCCP conducts compliance reviews to investigate the employment practices of government contractors. During a compliance review, a compliance officer examines the contractor’s affirmative action program, checks personnel, payroll, and other employment records, interviews employees and company officials, and investigates virtually all aspects of employment in the company. The investigator also checks to see whether the contractor is making special efforts to achieve equal opportunity through affirmative action. If problems are discovered, OFCCP will recommend corrective action and suggest ways to achieve equal employment opportunity.
12.1.10: Americans with Disabilities Act
The ADA makes it illegal to discriminate against people with disabilities in employment, public transportation, and communications.
Learning Objective
Analyze the effect of the Americans with Disabilities Act (ADA) on various parties involved
Key Points
- The Americans with Disabilities Act covers the entire range of employment practices and was signed into law in 1990 by President George H. W. Bush.
- The Americans with Disabilities Act applies to private employers, state and local governments, employment agencies, and labor unions.
- The Americans with Disabilities Act is enforced by four federal agencies: (1) the Equal Employment Opportunity Commission (EEOC); (2) the Department of Transportation; (3) the Federal Communications Commission (FCC); (4) the Department of Justice.
- The Department of Labor’s Office of Disability Employment Policy (ODEP) only provides publications and technical assistance regarding the ADA’s basic requirements.
Key Terms
- discrimination
-
(sometimes discrimination against) distinct treatment of an individual or group to their disadvantage; treatment or consideration based on class or category rather than individual merit; partiality; prejudice; bigotry.
- disability
-
State of being disabled; deprivation or want of ability; absence of competent physical, intellectual, or moral power, means, fitness, and the like.
Example
- Application of the ADA: A moving company conducts job interviews in a second floor office and there is no elevator. Beth, who uses a wheelchair is called in for an interview. She has applied for a secretarial position. Since she uses a wheelchair, she requests a reasonable accommodation. It would be undue hardship for the company to install an elevator, but the employer has another option. It can conduct the interview in a first floor office. The employer is responsible for moving the location of the interview to a reasonable accommodation.
The Americans with Disabilities Act (ADA) prohibits discrimination against people with disabilities in employment, transportation, public accommodation, communications, and governmental activities. It covers all employment practices, including application procedures, hiring, firing, advancement, compensation, training, and other terms, conditions, and privileges of employment. It applies to recruitment, advertising, tenure, layoff, leave, fringe benefits, and all other employment-related activities .
Signing of the ADA Act of 1990
President George H. W. Bush signs the Americans with Disabilities Act of 1990 into law. Pictured (left to right): Evan Kemp, Rev Harold Wilke, Pres. Bush, Sandra Parrino, Justin Dart
Specifications of ADA
The ADA applies to private employers, state and local governments, employment agencies, and labor unions. Employers with 25 or more employees were covered as of July 26, 1992. Employers with 15 or more employees were covered two years later, beginning July 26, 1994.
Employment discrimination is prohibited against “qualified individuals with disabilities. ” This includes applicants for employment and current employees. An individual is considered to have a “disability” if he or she has a physical or mental impairment that substantially limits one or more major life activities, has a record of such an impairment, or is regarded as having such an impairment. Persons discriminated against because they have a known association or relationship with an individual with a disability also are protected.
Compliance and Enforcement
The Department of Labor’s Office of Disability Employment Policy (ODEP) provides publications and other technical assistance on the basic requirements of the ADA. It does not enforce any part of the law.
There are four federal agencies that enforce the ADA:
- The Equal Employment Opportunity Commission (EEOC) enforces regulations covering employment.
- The Department of Transportation enforces regulations governing transit.
- The Federal Communications Commission (FCC) enforces regulations covering telecommunication services.
- The Department of Justice enforces regulations governing public accommodations and state and local government services.
Opposition to the Act
Employers: The ADA has been a frequent target of criticism by employers who claim that individuals who are diagnosed with one of the so-called “lesser disabilities” are being “accommodated” when they should not be. On the other hand, court decisions have made necessary “an individualized assessment to prove that an impairment is protected under the ADA. Therefore, the plaintiff must offer evidence that the extent of the limitation caused by the impairment is substantial in terms of his or her own experience. ” A medical diagnosis or physician’s declaration of disability is no longer enough. Even those who support the intent of the law worry that it might have unintended consequences. Among other arguments, supporters hypothesize that the Americans with Disabilities Act creates additional legal risks for employers who then quietly avoid hiring people with disabilities to avoid this risk.
Religious Groups: The debate over the Americans with Disabilities Act led some religious groups to take opposite positions. Groups, such as the Association of Christian Schools International, opposed the ADA in its original form. ACSI opposed the Act primarily because the ADA labeled religious institutions public accommodations, and thus would have required churches to make costly structural changes to ensure access for all. The cost argument advanced by ACSI and others prevailed in keeping religious institutions from being labeled as public accommodations, and thus churches were permitted to remain inaccessible if they chose. In addition to opposing the ADA on grounds of cost, church groups like the National Association of Evangelicals testified against the ADA’s Title I (employment) provisions on grounds of religious liberty. The NAE felt that the regulation of the internal employment of churches was “… an improper intrusion [of] the federal government. “
Business Interests: Many members of the business community opposed the passage of the Americans with Disabilities Act. The U.S. Chamber of Commerce argued that the costs of the ADA would be “enormous” and have “a disastrous impact on many small businesses struggling to survive. ” The National Federation of Independent Businesses, an organization that lobbies for small businesses, called the ADA “a disaster for small business. ” Pro-business conservative commentators joined in opposition, writing that the Americans with Disabilities Act was “an expensive headache to millions” that would not necessarily improve the lives of people with disabilities.
12.2: Performance, Promotion, and Firing
12.2.1: Review Techniques
The four methods of collecting performance review data: objective production, personnel, judgmental evaluation, and peer or self evaluation.
Learning Objective
Explain the rationale and characteristics of review and turnover techniques
Key Points
- The objective production method consists of direct, limited measures such as sales figures, production numbers, and electronic performance monitoring.
- The personnel method involves the recording of withdrawal behaviors, such as absenteeism and accidents.
- In Peer evaluations, members of a group evaluate and appraise the performance of their fellow group members, and in self-assessments, individuals assess and evaluate their own behavior and job performance.
- Strategic Human Resource Management is gaining in popularity over Traditional Human Resource Management.
Key Term
- staff turnover
-
The relative rate at which an employer gains and loses staff.
Example
- The following example portrays how employees can give a company a competitive advantage. IBM releases a new software package. A few months later Microsoft realeases a similar version. This can be easily imitated and thus easy to copy. However, if IBM offers a superior, “knock them out of the park” customer service, they will have a competitive advantage over Microsoft because this is not easily copied. Having a highly skilled and knowedgeable customer service team is difficult for Microsoft to imitate, thus IBM has the advantage.
Turnover Defined
In a human resources context, turnover is the rate at which employees leave an organization. Simple ways to describe it are “how long employees tend to stay” or “the rate of traffic through the revolving door. “
Staff turnover can be optimal when a poorly performing employee decides to leave an organization, or dysfunctional when the high turnover rate increases the costs associated with recruitment and training of new employees, or if good employees consistently decide to leave .
Employee Turnover
Turnover can be optimal when a poorly performing employee decides to leave an organization.
Measuring Turnover
Turnover is measured for individual companies and for their industry as a whole. If an employer is said to have a high turnover relative to its competitors, it means that employees of that company have a shorter average tenure than those of other companies in the same industry. High turnover may be harmful to a company’s productivity if skilled workers are often leaving and the worker population contains a high percentage of novice workers.
In the United States, the average total non-farm seasonally adjusted monthly turnover rate was 3.3% for the period from December 2000 to November 2008. However rates vary widely when compared over different periods of time or different job sectors. For example, during the period 2001 to 2006, the annual turnover rate for all industry sectors averaged 39.6% before seasonal adjustments, while the leisure and hospitality sector experienced an average annual rate of 74.6% during the same period.
Preventing Turnover
Preventing the turnover of employees is important in any business. Without them, the business would be unsuccessful. However, more and more employers today are finding that employees remain for approximately 23 to 24 months, according to the 2006 Bureau of Labor Statistics. The Employment Policy Foundation states that it costs a company an average of $15,000 per employee, which includes separation costs, including paperwork, unemployment; vacancy costs, including overtime or temporary employees; and replacement costs including advertisement, interview time, relocation, training, and decreased productivity when colleagues depart.
Research on employee job turnover has attempted to understand the causes of individual decisions to leave an organization. It has been found that lower performance, lack of reward contingencies for performance, and better external job opportunities are the main causes. Other variables related to turnover are the conditions in the external job market, the availability of other job opportunities, and the length of employee tenure.
Providing a stimulating workplace environment, which fosters happy, motivated, and empowered individuals, lowers employee turnover and absentee rates. Promoting a work environment that fosters personal and professional growth promotes harmony and encouragement on all levels, so the effects are felt company wide.
Continual training and reinforcement also develops a workforce that is competent, consistent, competitive, effective, and efficient. Beginning on the first day of work, providing individuals with the necessary skills to perform their job is important. Before the first day, it is important the interview and hiring process expose new hires to an explanation of the company, so individuals know whether the job is their best choice.
Networking and strategizing within the company provides ongoing performance management and helps build relationships among coworkers. It is also important to motivate employees to focus on customer success, profitable growth, and the company well-being. Employers can keep their employees informed and involved by including them in future plans, new purchases, policy changes, as well as introducing new employees to the employees who have gone above and beyond in meetings. Engagement shows employees that they are valuable through information or recognition rewards and makes them feel included.
In addition, by paying above-market wages, the worker’s motivation to leave the job and look for a job elsewhere will be reduced. This strategy makes sense because it is often expensive to train replacement workers.
When companies hire the best people, new hired talent and veterans are enabled to reach company goals, maximizing the investment of each employee. Taking the time to listen to employees and making them feel involved will create loyalty, in turn reducing turnover and allowing for growth.
12.2.2: Managing Up and Employee Feedback
Organizations derive significant value from empowering employees to help manage their managers.
Learning Objective
Identify the value of empowering employees to provide feedback to managers
Key Points
- Management can be viewed as a functional skill, just like any other field. As a result, the individuals being managed will be quite valuable in assessing how skilled a manager is at their function.
- Not all management is from manager to employee. It is also critical for employees to assess management, and provide meaningful feedback about their performance.
- Through promoting upwards management, organizations derive the substantial benefit of an iterative improvement between both managers and employees through a feedback loop.
- Effective evaluations of performance should include a work assessment, comparison to established objectives, room for providing qualitative feedback, and rewards.
Key Term
- feedback
-
Providing observations and suggestions based on current performance to achieve improvements.
Management is more complex than a simple top-down mentality. Management is a functional discipline in many ways, where the ability for an individual to successfully manage is the professional skill being assessed. Just as an accountant is measured by their performance producing accurate and timely financial submissions, so too is a manager measured by the satisfaction and productivity of their employees.
Why Manage Up
As an employee, it is important to organizational success to manage one’s manager to some degree. This is because managers are working towards becoming better managers, and the people in the best position to help them accomplish this objective are the employees themselves. Good managers will value employees willing to provide feedback, make objective observations, and help managers grow.
Through encouraging employees across the organization to manage up, organizations capture the benefit of having an open feedback loop between work groups and their managers, where both parties can potentially improve their performance. Managing down improves employees’ ability to accomplish their tasks, while managing up improves management’s ability to enable employees.
Effective Evaluation in the Workplace
A proper evaluation will have different requirements based upon the function being evaluated. However, most effective evaluation approaches will include the following:
- Assessment – For both managers managing down and employees managing up, some form of formal assessment is useful in enabling effective evaluations. This assessment should focus on strengths and weaknesses, usually utilizing some sort of sliding scale. An effective assessment should be as objective as possible, focusing on actionable areas of improvement.
- Objectives – Evaluation requires an understanding of what that individual should be trying to accomplish, and some form of benchmark to measure if these objectives are being met. It can also be useful to provide feedback which can actively be applied to achieving these objectives.
- Sharing Feedback – Aside from assessment metrics and objectives, good feedback also tends to include qualitative thinking. It’s not always as simple as rating an individual’s performance on a scale of 1-10. More often comments and discussions are necessary for feedback to be useful. Any evaluation in the workplace should have some outlet for this, be it 1-to-1 discussions or more formal quarterly feedback sessions.
- Rewards and Consequences – Finally, feedback and evaluations must be tied to some sort of motivating outcome for the individual receiving it. If a manager is performing well, and the team is satisfied, it would be reasonable to provide the manager a bonus or a raise. Similarly, if employees are exceeding expectations, the same rules apply.
Feedback Loop
This image demonstrates the basic concept of iterative feedback, where suggestions lead to evolving behavior.
12.2.3: Promotions
When a person receives a promotion, they are rewarded for good performance by receiving a higher rank or position in the organization.
Learning Objective
Explain the impact of a promotion
Key Points
- A person’s promotion can involve advancement in several areas including: designation, salary and benefits, and the type of job activities they have to perform.
- The power that hiring and promoting managers have in terms of awarding promotions differs from one organization to the next.
- The degree to which job activities change varies between industries and sectors. In some fields, even after an employee is promoted, they continue to do similar work and the differences may be in the complexity of the task rather than the activity.
Key Term
- Promotion
-
the advancement of an employee’s rank or position in an organizational hierarchy system.
Promotions
A promotion is the advancement of an employee’s rank or position in an organizational hierarchy system .A promotion may be an employee’s reward for a good performance, such as a positive appraisal. Before a company promotes an employee to a particular position, it ensures that the person is able to handle the added responsibilities by screening the employee with interviews and tests and giving them training or on-the-job experience.
Organizational chart
A military organizational chart
A Promotion’s Impact on Salary & Benefits
A promotion can involve advancement in terms of designation, salary, and benefits. In some organizations, the type of job activities may change a great deal. In many companies and public service organizations, more senior positions have a different title: an analyst who is promoted becomes a principal analyst, an economist becomes a senior economist, and an associate professor becomes a full professor.
The amount of salary increase associated with a promotion varies between industries and sectors, and depends on what parts of the hierarchical ladder an employee is moving. In some industries or sectors, there may be only a modest increase in salary for a promotions; in other fields, a promotion may substantially increase an employee’s salary.
The same is true with benefits and other privileges. In some industries, the promotion only changes the title and salary, and there are no additional benefits or privileges (beyond the psycho-social benefits that may accrue to the individual). In some not-for-profit organizations, the values of the organization or the tightness of funding may result in there being only modest salary increases associated with a promotion. In other industries, especially in private sector companies, a promotion to senior management may carry a number of benefits, such as stock options, a reserved parking space, a corner office with a secretary, and bonus pay for good performance.
A Promotion’s Impact on Job Activities
The degree to which job activities change varies between industries and sectors. In some fields, even after an employee is promoted, they continue to do similar work. For example, a policy analyst in the federal government who is promoted to the post of senior policy analyst will continue to do similar tasks such as writing briefing notes and carrying out policy research. The differences may be in the complexity of the files to which the individual is assigned, or in the sensitivity of the issues with which they are asked to deal.
In other fields, when an employee is promoted, their work changes substantially. For example, whereas a staff engineer in a civil engineering firm will spend their time doing engineering inspections and working with blueprints, a senior engineer may spend most of their day in meetings with senior managers and reading financial reports.
Who Can Grant a Promotion
Different organizations grant hiring and promoting managers different levels of discretion with which to award promotions. In some parts of the private sector, the senior management has a very high level of discretion to award promotions. They can promote employees without going through as many procedures or formalities, such as testing, screening, and interviewing. In the public sector and in academia, there are usually many more checks and balances in place to prevent favoritism or bias.
In many Western public service bodies, when a manager wants to promote an employee, they must follow a number of steps, such as advertising the position, accepting applications from qualified candidates, screening and interviewing candidates, and then documenting why they chose a particular candidate. In academia, a similar approach is used, with the added safeguard of including several layers of committee review of the proposed promotion using committees that include members of other faculty and experts from other universities.
12.2.4: Terminations
Terminations occur in a variety of ways, both voluntary and involuntary, and determine the employee’s future relationship with the employer.
Learning Objective
Explain the various methods of termination of one’s work
Key Points
- Being fired is generally thought of as the employee’s fault, and therefore is mostly considered dishonorable and a sign of failure. Being laid off is a less severe form of involuntary termination because it is most often caused by economic cycles or the company’s need to restructure itself.
- Firms that wish for an employee to exit on his or her own accord but do not wish to pursue firing, may degrade the employee’s working conditions, hoping that he or she will leave “voluntarily. ” This type of forced resignation is considered illegal in certain areas.
- Whether a person’s ability to get a new job is negatively impacted by the termination or the person has the possibility to return to the former company in the future depends on the nature of the termination.
Key Term
- Dismissal
-
Dismissal is where the employer chooses to require the employee to leave, generally for a reason which is the fault of the employee. The most common colloquial term for dismissal in America is “getting fired” whereas in Britain the term “getting the sack” is used.
Example
- Rehire post-termination: Public school teachers in New York who are laid off are placed on a preferred eligible list for employment in the school district where they were laid off for seven years. If a teacher who was laid off applies to fill a job opening, he or she is given priority over other applicants.
Terminations can occur in a variety of methods, both voluntary and involuntary. The type of termination will determine the employee’s future relationship (or lack of) with the employer.
Being Fired
To be fired is generally thought of to be the employee’s fault, and therefore is considered in most cases to be dishonorable and a sign of failure. Often, it may hinder the new job seeker’s chances of finding new employment, particularly if he or she has been fired from earlier jobs. Job seekers sometimes do not mention jobs which they were fired from on their résumés; accordingly, unexplained gaps in employment, and refusal to contact previous employers are often regarded as “red flags. “
Being Laid-Off
A less severe form of involuntary termination is often referred to as a layoff. A layoff is usually not strictly related to personal performance, but instead due to economic cycles or the company’s need to restructure itself, the firm itself going out of business, or a change in the function of the employer. In a postmodern risk economy, such as that of the United States, a large proportion of workers may be laid off at some time in their life, and often for reasons unrelated to performance or ethics.
Often, layoffs occur as a result of “downsizing”, “reduction in force”, or “redundancy. ” These are not technically classified as firings; laid-off employees’ positions are terminated and not refilled, because either the company wishes to reduce its size or operations or otherwise lacks the economic stability to retain the position. In some cases, a laid-off employee may eventually be offered their old position again by his or her respective company, though by this time he or she may have found a new job.
Attrition
Some companies resort to attrition as a means to reduce their workforce. Under such a plan, no employees are forced to leave their jobs. However, those who do depart voluntarily are not replaced. Additionally, employees are given the option to resign in exchange for a fixed amount of money, frequently a few years of their salary. Such plans have been carried out by the United States Federal Government under President Bill Clinton during the 1990s, and by the Ford Motor Company in 2005. However, “layoff” may be specifically addressed and defined differently in the articles of a contract in the case of unionized work.
Mutual Agreement Termination
Some terminations occur as a result of mutual agreement between the employer and employee. When this happens, it is sometimes debatable if the termination was truly mutual. In many of these cases, it was originally the employer’s wish for the employee to depart, but the employer offered the mutual termination agreement in order to soften the firing (as in a forced resignation). But there are also times when a termination date is agreed upon before the employment starts in an employment contract.
Forced Resignation
Firms that wish for an employee to exit on his or her own accord but do not wish to pursue firing, may degrade the employee’s working conditions, hoping that he or she will leave “voluntarily” . The employee may be moved to a different geographical location, assigned to an undesirable shift, given too few hours if part time, demoted, or assigned to work in uncomfortable conditions. Other forms of manipulation may be used and often these tactics are done so that the employer won’t have to fill out termination papers in jurisdictions without at-will employment. In addition, with a few exceptions, employees who voluntarily leave generally cannot collect unemployment benefits. Such tactics may amount to constructive dismissal, which is illegal in some jurisdictions.
Gen. David H. Petraeus Retires August 2011
Most military or armed forces personnel are subject to a type of forced resignation. Retirement age for military personnel is between 55 to 65, no matter their level of performance.
Rehire Following Termination
Depending on the circumstances, one whose employment has been terminated may or may not be able to be rehired by the same employer. If the decision to terminate was the employee’s, the willingness of the employer to rehire is often contingent upon the relationship the employee had with the employer, the amount of notice given by the employee prior to departure, and the needs of the employer.
In some cases, when an employee departed on good terms, he or she may be given special priority by the employer when seeking rehire. An employee may be terminated without prejudice, meaning that the fired employee may be rehired readily for the same or a similar job in the future. This is usually true in the case of a layoff. Conversely, a person can be terminated with prejudice, meaning that an employer will not rehire the former employee to a similar job in the future. This can be for many reasons, including: incompetence, misconduct, insubordination or “attitude. “
12.2.5: Retirements
When a person retires, they stop working completely or semi-retire by reducing their hours.
Learning Objective
Explain post-retirement financing
Key Points
- Many people choose to retire when they are eligible for private or public pension benefits, although some are forced to retire when physical conditions no longer allow the person to work or as a result of legislation concerning their position.
- Retirement in most countries is of recent origin, being introduced during the late 19th and early 20th centuries. Previously, low life expectancy and the absence of pension arrangements meant that most workers continued to work until death.
- When retiring prior to age 59½, there is a 10 percent IRS penalty on withdrawals from a retirement plan like a 401(k) or IRA.
Key Terms
- Individual Retirement Account
-
An Individual Retirement Arrangement (IRA) is a form of retirement plan that provides tax advantages for retirement savings in the United States. The term encompasses an individual retirement account; a trust or custodial account set up for the exclusive benefit of taxpayers or their beneficiaries; and an individual retirement annuity, by which the taxpayers purchase an annuity contract or an endowment contract from a life insurance company
- Retirement
-
Retirement is the point where a person stops employment completely. A person may also semi-retire by reducing work hours.
Examples
- These days, many baby boomers are semi-retired. They may have taken early retirement from the companies they worked for, but like Brent Bowers, who took early retirement from the New York Times, they still work for themselves. They fall into a category of graying entrepreneurs.
- A 401(K) is an example of an individual retirement plan.
Retirement is the point where a person stops employment completely. A person may also semi-retire by reducing work hours. Many people choose to retire when they are eligible for private or public pension benefits, although some are forced to retire when physical conditions no longer allow the person to work (by illness or accident) or as a result of legislation concerning their position.
International Views on Retirement
In most countries, the idea of retirement is of recent origin, being introduced during the late 19th and early 20th centuries. Previously, low life expectancy and the absence of pension arrangements meant that most workers continued to work until death. Germany was the first country to introduce retirement. Most developed countries today have systems to provide pensions or retirement, which may be sponsored by employers and/or the state. In many poorer countries, support for the old is still mainly provided through the family.
Retirement with a pension is considered a right of the worker in many societies. Hard ideological, social, cultural and political battles have been fought over whether this is a right. In many western countries, this right is mentioned in national constitutions. While conventional wisdom has it that one can retire and take 7 percent or more out of a portfolio year after year, this would not have worked in the past. Making periodic inflation-adjusted withdrawals from retirement savings can make meaningless many assumptions that are based on long term average investment returns.
Post-Retirement Finances
Those contemplating early retirement will want to know if they have enough to survive possible bear markets. The history of the U.S. stock market shows that one would need to live on about 4 percent of the initial portfolio per year to ensure that the portfolio is not depleted before the end of the retirement. This allows for increasing withdrawals with inflation to maintain a consistent spending ability throughout the retirement, and to continue making withdrawals even in dramatic and prolonged bear markets. The 4 percent figure does not assume any pension or change in spending levels throughout the retirement.
When retiring prior to age 59½, there is a 10 percent IRS penalty on withdrawals from a retirement plan like a 401(k) plan or a Traditional Individual Retirement Account (IRA). Exceptions apply under certain circumstances. At age 59 and six months, the penalty-free status is achieved and the 10 percent IRS penalty no longer applies. To avoid the 10 percent penalty prior to age 59½, a person should consult a lawyer about the use of IRS rule 72 T. This rule must be applied for with the IRS. It allows the distribution of a IRA account prior to age 59½ in equal amounts of a period of either 5 years or until the age of 59½, which ever is the longest time period without a 10 percent penalty. Taxes still must be paid on the distributions.
Navy Retiree
In addition to traditional retirement benefits from 401(k)s or IRAs, military personnel are eligible for veterans benefits from things such as the G.I. Bill.
World Pop 65+, retirement age
This bubble map shows the global distribution of population aged at least 65 years in 2005 as a percentage of the top nation (China – 99,142,000).
12.2.6: Attrition
An employee leaving one company to join another one is known as attrition.
Learning Objective
Explain how and why people leave their company
Key Points
- The contract between employees and employers specifies the responsibility of each party in the case that the employment relationship ends.
- Personal reasons and the state of the company itself make up the reasons an employee may decide to leave and join a new organization.
- Attrition rate (%) = number of employees resigned for the month / (total number of employees at the start of the month + number of employees joined for that month – number of employees resigned) x 100.
Key Term
- severance pay
-
Money paid as compensation to someone whose employment is ended.
Example
- Attrition is a key concern in the auto industry as it matures and becomes more and more competitive. In addition to ensuring that salary needs are met, companies also must make sure that they offer employees growth opportunities within the company to maintain them.
Attrition
An employee or employer may end the relationship at any time. This is referred to as at-will employment. The contract between the two parties specifies the responsibilities of each when ending the relationship and may include requirements such as notice periods, severance pay, and security measures.
Employees leaving a company to join another company is known as attrition.
The top reasons why people change careers:
- The downsizing or the restructuring of an organization (54%)
- New challenges or opportunities that arise (30%)
- Poor or ineffective leadership (25%)
- Having a poor relationship with a manager (22%)
- For better work-life balance (21%)
- Contributions are not being recognized (21%)
- For better compensation and benefits (18%)
- For better alignment with personal and organizational values (17%)
- Personal strengths and capabilities are not a good fit with an organization (16%)
- The financial instability of an organization (13%)
- An organization relocated (12%)
Churn Rate
In some business contexts, churn rate could also refer to high employee turnover within a company. For instance, most fast food restaurants have a routinely high churn rate among employees. For larger companies, such as Fortune 500 companies, the attrition rate tends to be much lower compared to a fast food franchise. The company size and industry also play a key role in attrition rate. An “acceptable” attrition rate for a given company is relative to its industry. It would not likely be useful to compare the attrition of fast food employees with a Fortune 500 company in a corporate setting.
Attrition Rate
Churn rate can also describe the number of employees that move within a certain period. For example, the annual churn rate would be the total number of moves completed in a 12-month period divided by the average number of occupants during the same 12-month period. Monthly and quarterly churn rates can also be calculated.
Formulae:
Attrition rate (%) = number of employees resigned for the month / (total number of employees at the start of the month + number of employees joined for that month – number of employees resigned) x 100
Labor Economics – Short Run Supply
The income and leisure trade-off in the short run
12.3: Compensation
12.3.1: Forms of Financial Compensation
Compensation is a monetary benefit given to workers in return for services provided by them and it can take a number of different forms.
Learning Objective
Explain each part of a total rewards system including salary, benefits, incentive pay, and an employee stock option (ESO)
Key Points
- There are six basic forms of compensation: salary, short-term incentives (STIs or bonuses), long-term incentive plans (LTIPs), benefits, paid expenses, and insurance.
- Short-term incentives are usually formula-driven, whereas bonuses are awarded after-the-fact and are usually discretionary.
- Wages are given to workers whereas salaries are given to employees. They are both affected by market forces, as well as other factors, such as tradition, social structure, or government regulation (e.g., minimum wage laws).
- Executive pay is usually a mixture of these different forms of compensation, with a salary, bonuses, benefits and expenses, and shares or call options on company stock.
- Salaries are often seen as part of a “total rewards” system that includes benefits and perquisites.
- Employee stock options (ESOs) are sometimes offered to management, with the objective of giving them an incentive to behave in a way that boosts the company’s stock price.
Key Terms
- perquisite
-
Any monetary or other incidental benefit beyond salary.
- salary
-
A fixed amount of money paid to a worker, usually measured on a monthly or annual basis, not hourly, as wages. Implies a degree of professionalism and/or autonomy.
Examples
- Different companies offer different types of stock options to their employees, allowing them to buy company stock at a discounted price. One such scheme, for example, may allow employees to buy shares of the company by calculating the mean share price over the last six months, and offering a discount of 10% or 15% on that price to employees.
- Different companies offer different types of stock options to their employees, allowing them to buy company stock at a discounted price. One such scheme, for example, may allow employees to buy shares of the company by calculating the mean share price over the last six months, and offering a discount of 10% or 15% on that price to employees.
There are six basic tools of compensation or remuneration:
- Salary
- Short-term incentives (STIs), sometimes known as bonuses
- Long-term incentive plans (LTIP)
- Employee benefits
- Paid expenses (perquisites)
- Insurance
A salary is a form of renumeration paid periodically by an employer to an employee, the amount and frequency of which may be specified in an employment contract. From a business point of view, salary can be deemed as the cost of acquiring human resources for running operations and is then termed personnel expense or salary expense.
Salary
A salary is a form of remuneration paid periodically by an employer to an employee, the amount and frequency of which may be specified in an employment contract.
In accounting practice, salaries are typically recorded in payroll accounts. While there is no first pay stub for the first work-for-pay exchange, the first salaried work would have required a human society advanced enough to have a barter system to allow work to be exchanged for goods or other work. More significantly, it presupposes the existence of organized employers—perhaps a government or a religious body—that would facilitate work-for-hire exchanges on a regular enough basis to constitute salaried work.
Today, the idea of a salary continues to evolve as part of a system of all the combined rewards that employers offer to employees. Salary (also now known as fixed pay) is coming to be seen as part of a “total rewards” system, which includes bonuses, incentive pay, and commissions, benefits and perquisites (or perks), and various other tools which help employers link rewards to an employee’s measured performance. An employee stock option (ESO) is a call option on the common stock of a company, granted by the company to an employee as part of the employee’s remuneration package.
The objective is to give employees an incentive to behave in ways that will boost the company’s stock price. If the company’s stock market price rises above the call price, the employee would exercise the option, pay the call price, and would be issued with ordinary shares in the company. The employee would experience a direct financial benefit of the difference between the market and call prices. If the market price falls below the stock call price at the time the option needs to be exercised, the employee is not obligated to call on the option, in which case the option will lapse.
Restrictions on the option (such as vesting and limited transferability) attempt to align the holder’s interest with those of the business shareholders. Employee stock options are mostly offered to management as part of their executive compensation package. They may also be offered to non-executive level staff, especially by businesses that are not yet profitable, insofar as they may have few other means of compensation.
Alternatively, employee-type stock options can be offered to non-employees: suppliers, consultants, lawyers, and promoters for services rendered. Employee stock options are similar to warrants, which are call options issued by a company with respect to its own stock.
12.3.2: Pay Systems
Organizations can remunerate labor according to different criteria, including hours worked, output produced, or a combination of the two.
Learning Objective
Identify the different wage payment systems used by organizations by which they remunerate labor
Key Points
- Under a time rate system, the worker is paid by hour, day, week or month. Under a high wage plan, the worker is paid highly in exchange for a high level of performance.
- Under a piecework system, the worker is paid according to output. A straight piecework system is completely independent of time taken, whereas a differential piecework system rewards more efficient workers.
- A combination of time and piecework systems also exist, such as the Gantt Task and Bonus System, and Emerson’s Efficiency System (see examples).
- Under a lockstep compensation system, salaries are based purely on seniority within an organization. This system is easy to administer, but can reduce incentives for employees to perform.
Key Terms
- remuneration
-
a payment for work done; wages, salary, emolument
- wage
-
An amount of money paid to a worker for a specified quantity of work, usually expressed on an hourly basis.
- contingent worker
-
a provisional group of employees who work for an organization on a non-permanent basis
Examples
- Frederick Winslow Taylor (1896) introduced a piecework system that sought to counter the negative incentives of a straight piecework system. His system offered two different rates for the same job: A higher pay rate if the work is finished quickly and with high quality, and a lower rate for slower, lower quality work.
- Frederick Winslow Taylor (1896) introduced a piecework system that sought to counter the negative incentives of a straight piecework system. His system offered two different rates for the same job: a higher paying rate if the work is finishes quickly and with high quality, and a lower rate for slower, lower quality work.
- The Gantt task and bonus system is a combination of time and piece work. Under this system, the worker is paid on a time basis if the work is below a certain standard, and a piece rate basis if it meets or exceeds this standard.
Wage payment systems are the different methods adopted by organizations by which they remunerate labor There exists several systems of employee wage payment and incentives, which can be classified as following:
Time Rate System: Under this system, the worker is paid by the hour, day, week, or month.
High Wage Plan: Under this plan, a worker is paid a wage rate that is substantially higher than the rate prevailing in the area or in the industry. In return, he is expected to maintain a very high level of performance, both quantitative and qualitative.
Measured Day Work: According to this method, the hourly rate of the time worker consists of two parts viz, fixed and variable. The fixed element is based on the nature of the job (i.e., the rate for this part is fixed on the basis of job requirements). The variable portion varies for each worker depending upon his merit rating and the cost-of-living index.
Differential Time Rate: According to this method, different hourly rates are fixed for different levels of efficiency.
Payment by Results Piece Work Straight Piecework System: The wages of the worker depends upon his output and rate of each unit of output; it is in fact independent of the time taken by him.
Piecework system
A family in New York City making dolls’ clothes by piecework in 1912. Each family member earns money based on how many pieces they produce.
Differential Piece Work System: This system provides for higher rewards to more efficient workers. For different levels of output below and above the standard, different piece rates are applicable.
Taylor Differential Piece Work System Merrick Differential Piece Rate System Combination of Time and Piece Work Gantt Task and Bonus System: The system consists of paying a worker on a time basis if he does not attain the standard and on piece basis (high rate) if he does.
Emerson’s Efficiency System: Under this system, minimum time wages are guaranteed. Beyond a certain efficiency level, bonus in addition to minimum day wages is given.
Renumeration systems are procedures for determining an employee’s salary.
For example, lockstep compensation is a system of remuneration in which the employees’ salaries are based purely on their seniority within the organization. In the legal profession, where this system is most commonly found, all law school graduates hired by a law firm who graduated in the same year, receive the same base pay, regardless of the background, experience, or ability of each. During the late-2000s financial crisis, some law firms began replacing the lockstep system with “merit-based” systems.The lockstep system of compensation has the benefit of being easy to administer, reducing internal competition within firms, and maintaining a single company philosophy. At the same time, however, it has been criticized for being inefficient and reducing incentives for employees to improve performance.
12.3.3: Standard Benefits
Human resource requisites regarding employee compensation include a wide variety of common benefits beyond salary.
Learning Objective
List the various standard benefits human resource professionals must take into account when compensating employees
Key Points
- Compensation is more than just salary. Employees require a wide variety of supports in order to work and live comfortably.
- Benefits are a great source of differentiation and talent recruiting for organizations, as excellent benefits can tip the scales in an organization’s favor when negotiating with new potential employees (as well as when trying to retain current talent).
- Standard benefits can vary fairly widely, but generally revolve around health care, transportation, retirement, various forms of insurance, relocation, dependent support, childcare, and a strong work-life balance.
Key Terms
- dependent
-
An individual who an employee supports financially, often a spouse or a child.
- pension
-
An annuity paid regularly as benefit due to a retired employee, serviceman etc. in consideration of past services, originally and chiefly by a government but also by various private pension schemes.
Compensation incorporates more than just salary, and benefits are a key legal, motivational, and organizational consideration when it comes to employee relations. Organizations provide a wide range of benefits for employees, and understanding what can be expected as a new employee is an important aspect of negotiation.
Standard Benefits
Standard benefits span a wide variety of employee needs, and represent a key reason for employees to find full-time employers who provide a full selection of standard benefits. Human resource professionals must familiarize themselves with the organizational offerings revolving around:
- Relocation assistance – Often enough, hiring employees requires some percentage of those employees to move from one location to another. Talent is found all across the globe, and motivating talent to come to you requires assistance with visas, housing, flights, and a wide variety of other costs.
- Medical, prescription, vision and dental plans – Particularly in countries with poor social benefits, medical insurance is a requisite for hiring full-time talent (sometimes even legally required). In socially supportive countries, these benefits are provided by the government as a basic need.
- Dependent care – Just as noted above regarding health insurance, many working professionals have individuals who are dependent upon them (spouses and children primarily). These individuals are covered under group health insurance plans for that given employee.
- Retirement benefit plans (pension, 401(k), 403(b)) – Employees are entitled to various retirement-related benefits such as long-term investments, pensions, and other savings for retirement age. The primary draw for most of these benefits is the tax benefits, whereas withdrawing this capital past the retirement age is tax free.
- Group-term life and long term care insurance plans – Life insurance and long-term care are benefits paid by employers to insure individuals against various types of risks and disasters. Employees with life insurance or long-term care insurance will see their dependents (and themselves, in the case of long-term care) supported if a serious ailment or tragedy occurs.
- Legal assistance plans – Not quite as standard as the rest of the benefits above, legal assistance plans can be put in place for jobs where personal liability is high. Legal assistance is expensive, and in circumstances where legal assistance is in place the employee will be covered by organizational resources.
- Child care benefits – Supporting employee families is absolutely critical to retaining great talent. With two working parents being quite common, having childcare options in place for employees is a key benefit, allowing parents to focus on their work (not to mention the huge cost savings of group plans via an organization).
- Transportation benefits – Another common benefit is paid transportation. Particularly in countries/regions where public transportation is the norm (as opposed to personal vehicles), it’s quite common for the employer to pay for all work related transportation.
- Paid time off (PTO) in the form of vacation and sick pay – All organizations must provide paid time off, vacation, and sick pay in certain circumstances. Many countries have stringent legislation governing minimum requirements for paid time off and vacation leave to ensure the people in that country have a healthy working environment.
While there are other, less common benefits that can be provided, this list is a comprehensive overview of what employees can normally expect from employers in regards to standard benefits of employment.
12.3.4: Fringe Benefits
Fringe benefits are various indirect benefits, often of a more discretionary nature than standard benefits.
Learning Objective
Explain fringe benefits
Key Points
- The term was coined during World War II to describe the various indirect benefits which industry had devised to attract and retain labor when direct wage increases were prohibited.
- Companies that offer such work-life perks aim to raise employee satisfaction and thus corporate loyalty.
- Certain fringe benefits may be excluded from an employee’s gross income and are thus not subject to federal income taxes. An example of this is flexible spending accounts, 401(k), and 403(b). Accident, health, and life insurance plans also act in this way.
Key Terms
- 401(k)
-
401(k) are “defined contribution plans” with annual contributions limited (currently to $17,000). Contributions are “tax-deferred” in that they are deducted from paychecks before taxes and then taxed when a withdrawal is made from the 401(k) account. Depending on the employer’s program, a portion of the employee’s contribution may be matched by the employer.
- tax shelter
-
A legal structure that reduces tax liability for a person or that person’s assets.
- 403 (b)
-
A U.S. tax-advantaged retirement savings plan available for public education organizations, some non-profit employers, cooperative hospital service organizations, and self-employed ministers in the United States. It has tax treatment similar to a 401(k) plan.
Example
- Examples of fringe benefits, depending on employee seniority and job requirement, are take-home vehicles, hotel stays, and first choice of such things as job assignments and vacation scheduling, as well as first option to apply to certain internal vacancies. Other fringe benefits can include employee discount programs at shops, hotels, gyms, movie theaters, and so on.
The term “fringe benefits” was coined by the War Labor Board during World War II to describe the various indirect benefits which industry had devised to attract and retain labor when direct wage increases were prohibited. The term perks (also perqs) is often used colloquially to refer to those benefits of a more discretionary nature.
Perks are often given to employees who are doing notably well or have seniority. Common perks are hotel stays, free refreshments, leisure activities on work time, stationery, allowances for lunch, and take-home vehicles . When multiple choices exist, select employees may also be given first choice on such things as job assignments and vacation scheduling. They may also be given first chance at job promotions when vacancies exist.
Company Car
One of the perks this lifeguard enjoys is the use of a company car.
Benefits may also include formal or informal employee discount programs that grant workers access to specialized offerings from local and regional vendors (e.g., movies and theme park tickets, wellness programs, discounted shopping, hotels and resorts, and so on). Companies who offer these types of work-life perks seek to raise employee satisfaction, corporate loyalty, and worker retention by providing valuable benefits that go beyond a base salary figure.
Some fringe benefits (for example, accident and health plans, and group-term life insurance coverage up to US $50,000) may be excluded from the employee’s gross income and are therefore not subject to federal income tax in the United States. Some function as tax shelters (for example, flexible spending accounts, 401(k),and 403 (b)). Fringe benefits are also thought of as the costs of keeping employees other than salary. These benefit rates are typically calculated using fixed percentages that vary depending on the employee’s classification and often change from year to year.
12.4: Developing Employees
12.4.1: Training
Training is the acquisition of knowledge, skills, and competencies through a conscious skills development program.
Learning Objective
Compare and contrast on-the-job and off-the-job training
Key Points
- Training has specific goals of improving one’s capability, capacity, and performance, so that he or she may perform his or her job with higher quality and more efficiency.
- On-the-job training takes place in a normal working situation, and has a general reputation as being most effective for vocational work. Off-the-job training takes place away from normal work situations, and has proven more effective in inculcating concepts and ideas.
- An On the Job Training Plan or an OJT Plan is a detailed plan of what is to be covered, how long it will take, and what the training outcomes should be.
- A more recent development in job training is the On the Job Training Plan or OJT Plan. According to the United States Department of the Interior, a proper OJT plan should include an overview of the subjects to be covered, the number of hours the training is expected to take, an estimated completion date, and a method by which the training will be evaluated.
Key Terms
- on-the-job training
-
Training that takes place in regular working situations using actual tools and equipment that trainees will use when fully trained.
- off-the-job training
-
Training that takes place away from normal work situations, and tends to be more effective in inculcating concepts and ideas.
Example
- Training might involve days of work where employees learn to operate machinery, review safety practices, or be introduced to workplace decorum.
The concept behind training is for the trainee to acquire knowledge, skills, and competencies from the trainer as a result of being taught vocational or practical skills. The trainee gains knowledge that relates to specific useful competencies in his or her field. Training has specific goals of improving one’s capability, capacity, and performance. It forms the core of apprenticeships and provides the backbone of content at institutes of technology (also known as technical colleges or polytechnics). These activities are often focused upon, and evaluated against, the job that an individual currently holds.
Types of Training
One can generally categorize training as on-the-job or off-the-job:
On-the-job training takes place in a normal working situation, using the actual tools, equipment, documents or materials that trainees will use once they are fully trained. On-the-job training has a general reputation as being most effective for vocational work.
Off-the-job training takes place away from normal work situations—implying that the employee does not count as a directly productive worker while such training takes place. Off-the-job training has the advantage in that it allows people to get away from work and concentrate more thoroughly on the training itself. This type of training has proven more effective in inculcating concepts and ideas .
An astronaut in training.
An Example of Training
A more recent development in job training is the On the Job Training Plan or OJT Plan. According to the United States Department of the Interior, a proper OJT plan should include:
- An overview of the subjects to be covered;
- The number of hours the training is expected to take, with an estimated completion date;
- A method by which the training will be evaluated.
The stakeholders in training and development are categorized into several classes. The sponsors of training and development are senior managers. The clients of training and development are business planners. Line managers are responsible for coaching, resources, and performance. The participants are those who actually undergo the processes. The facilitators are Human Resources management staff. And the providers are specialists in the field. Each of these groups has its own agenda and motivations, which sometimes conflict with the agendas and motivations of the others.
12.4.2: Long-Term Development
Professional development refers to skills and knowledge attained for both personal development and career advancement.
Learning Objective
Outline the various methods used for long term professional development
Key Points
- Those who engage in professional development share a common purpose of enhancing their ability to do their work. At the heart of professional development is the individual’s interest in lifelong learning and increasing their own skills and knowledge.
- There are a variety of approaches to professional development, including consultation, coaching, communities of practice, lesson study, mentoring, reflective supervision and technical assistance.
- Professional development on the job may develop or enhance process skills, sometimes referred to as leadership skills, as well as task skills. Some examples for process skills are ‘effectiveness skills,’ ‘team functioning skills,’ and ‘systems thinking skills’.
- The 21st century has seen a significant growth in online professional development. Content providers incorporate collaborative platforms such as discussion boards and wikis, thereby encouraging and facilitating interaction, and optimizing training effectiveness.
- The 21st century has seen a significant growth in online professional development. Content providers incorporate collaborative platforms such as discussion boards and wikis, thereby encouraging and facilitating interaction, and optimizing training effectiveness.
Key Terms
- technical assistance
-
A method of professional development that aims to assist individuals and their organization to improve by offering resources and information, supporting networking and change efforts.
- reflective supervision
-
A method of professional development which aims to support, develop, and ultimately evaluate the performance of employees through a process of inquiry that encourages their understanding and articulation of the rationale for their own practices.
- communities of practice
-
Approach to professional development by engaging in shared inquiry and learning with people who have a common goal.
Examples
- Many American states have professional development requirements for school teachers. For example, Arkansas teachers must complete 60 hours of documented professional development activities annually. Professional development credits are named differently from state to state. For example, teachers in Indiana are required to earn 90 Continuing Renewal Units (CRUs) per year; in Massachusetts, teachers need 150 Professional Development Points (PDPs); and in Georgia, must earn 10 Professional Learning Units (PLUs). American and Canadian nurses, as well as those in the United Kingdom, are required to participate in formal and informal professional development (earning Continuing education units, or CEUs) in order to maintain professional registration. Other groups such as engineering and geoscience regulatory bodies also have mandatory professional development requirements.
- Some examples of approaches to professional development include the case study method, consultation, coaching, communities of practice, lesson study, mentoring, reflective supervision, etc.
Long Term Development
In addition to the basic training required for a trade, occupation, or profession, observers of the labor-market recognize the need to continue training beyond initial qualifications: to maintain, upgrade, and update skills throughout working life. This is known as professional development.
Professional development refers to skills and knowledge attained for both personal development and career advancement. Professional development encompasses all types of facilitated learning opportunities, ranging from college degrees to formal coursework, conferences, and informal learning opportunities situated in practice. It has been described as intensive and collaborative, ideally incorporating an evaluative stage. There are a variety of approaches to professional development, including consultation, coaching, communities of practice, lesson study, mentoring, reflective supervision and technical assistance.
Who Participates and Why?
A wide variety of people, such as teachers, military officers and non-commissioned officers, health care professionals, lawyers, accountants and engineers engage in professional development. Individuals may participate in professional development because of an interest in lifelong learning, a sense of moral obligation, to maintain and improve professional competence, enhance career progression, keep abreast of new technology and practice, or to comply with professional regulatory organizations.
Many American states have professional development requirements for school teachers. For example, Arkansas teachers must complete 60 hours of documented professional development activities annually. American and Canadian nurses, as well as those in the United Kingdom, are required to participate in formal and informal professional development to maintain professional registration. Other groups such as engineering and geoscience regulatory bodies also have mandatory professional development requirements.
Approaches
In a broad sense, professional development may include formal types of vocational education, typically post-secondary or poly-technical training leading to a qualification or credential required to obtain or retain employment . Professional development may also come in the form of pre-service or in-service professional development programs. These programs may be formal, or informal, group, or individualized. Individuals may pursue professional development independently, or programs may be offered by human resource departments. Professional development on the job may develop or enhance process skills, sometimes referred to as leadership skills, as well as task skills. Some examples for process skills are ‘effectiveness skills,’ ‘team functioning skills,’ and ‘systems thinking skills. ‘
CPR Training
This first-aid course is a form of professional development. While not directly relevant to, say, teachers, it nonetheless provides an important skill that may be used in case of an emergency, and thus would indirectly benefit a teacher who learns these skills.
Some examples of approaches to professional development include:
Case Study Method – the case study method is a teaching approach that consists of presenting the students with a case, putting them in the role of a decision maker facing the problem.
Consultation – to assist an individual or group of individuals to clarify and address immediate concerns by following a systematic problem-solving process.
Coaching – to enhance a person’s competencies in a specific skill area by providing a process of observation, reflection, and action.
Lesson Study – to solve practical dilemmas related to intervention or instruction through participation with other professionals in systematically examining practice.
Mentoring – to promote an individual’s awareness and refinement of his or her own professional development by providing and recommending structured opportunities for reflection and observation.
Other methods include communities of practice, reflective supervision, and technical assistance.
Online Professional Development
The 21st century has seen a significant growth in online professional development. Content providers incorporate collaborative platforms such as discussion boards and wikis, thereby encouraging and facilitating interaction, and optimizing training effectiveness.
Whereas many other industries have used online sources of continuing education and professional practices for many years, traditionally, educators have turned solely to internal professional development departments, local education agencies (LEAs), and local colleges and universities to acquire the necessary education to meet the required hours/units for renewal of their state teaching licenses.
However, the economic pressures facing school districts, combined with a greater conviction that online professional development can be effective, has led to increased interest in this option. Rather than replacing traditional sources of professional development, online sources and providers have served to augment existing options and can bring a widening access to topics and a broader scope to “learning communities. ” As teacher performance comes under increased scrutiny, a study conducted by Boston College found that English and math teachers who took professional development courses online improved their instructional practices and boosted their subject knowledge scores, producing modest performance gains for their students. This type of research-based and outcomes-focused study has lent credibility to the idea that online professional development can and will serve an important role in supporting the educational goals of the United States Department of Education.
12.4.3: Performance Assessment
A performance appraisal is done to assess an employee’s job performance and productivity on certain preestablished criteria and objectives.
Learning Objective
Explain the steps in performance appraisal (PA)
Key Points
- A performance appraisal is a systematic and periodic process that assesses an individual employee’s job performance and productivity in relation to certain preestablished criteria and organizational objectives.
- There are three main methods used to collect performance appraisal data: objective production, personnel, and judgmental evaluation. The latter are the most commonly used with a large variety of evaluation methods.
- A performance assessment is typically conducted annually, though the frequency of an evaluation, and policies concerning them, varies widely from workplace to workplace.
- An evaluation may include an assessment on how well the employee is doing, and employee goals that are expected to be met (or have significant progress made) by a set time, such as the next evaluation.
- Performance assessment is often included in performance management systems. These systems are used “to manage and align” all of an organization’s resources in order to achieve the highest possible performance.
Key Terms
- Evaluation
-
An assessment, such as an annual personnel performance review, used as the basis for a salary increase or bonus, or a summary of a particular situation.
- performance appraisal
-
a method by which how well an employee did a job is evaluated
Example
- Sometimes, an employee who has performed very well since his last review period may get an increase in pay or be promoted to a more prestigious position. However, a pay raise that is denied is not always the result of a poor review, as economic conditions and other factors dictate the ability for employers to raise their workers’ pay.
A performance appraisal (PA) or performance evaluation is a systematic and periodic process that assesses an individual employee’s job performance and productivity, in relation to certain preestablished criteria and organizational objectives. Other aspects of individual employees are considered as well, such as organizational citizenship behavior, accomplishments, potential for future improvement, strengths and weaknesses .
Performance Appraisal
A performance appraisal (PA) or performance evaluation is a systematic and periodic process that assesses an individual employee’s job performance and productivity in relation to certain preestablished criteria and organizational objectives.
Three main methods are used to collect PA data: objective production, personnel, and judgmental evaluation. The latter are the most commonly used with a large variety of evaluation methods.
A PA is typically conducted annually. However, the frequency of an evaluation, and policies concerning them, varies widely from workplace to workplace. Sometimes, an evaluation will be given to a new employee when a probationary period lapses, after which they may be conducted on a regular basis (such as every year).
Usually, the employee’s supervisor (and frequently, a more senior manager) is responsible for evaluating the employee. A private conference is often scheduled to discuss the evaluation. The interview could function as:
“Providing feedback to employees, counseling and developing employees, and conveying and discussing compensation, job status, or disciplinary decisions”.
The process of an evaluation may include one or more of these things:
- An assessment on how well the employee is doing. Sometimes, this may include a scale rating indicating strengths and weaknesses in key areas (e.g., following instructions, promptness, and ability to get along with others). Often, the supervisor and manager will discuss the key areas. Or, as some have dared to expose, employers often don’t care about following instructions, arriving on time, or the ability to get along with others.
- Employee goals that are expected to be met (or have made significant progress) by a set time, such as the next evaluation. Sometimes, the employee may voluntarily offer a goal, while at other times it will be set by his boss. A significantly-underperforming employee may be given an performance improvement plan, which details specific goals that must be met to maintain his/her job.
- Sharing of feedback by a worker’s fellow employees and supervisors. The employee is given his chance to share his/her feelings, concerns and suggestions about the workplace as well.
- Details about workplace standing, promotions and pay raises. Sometimes, an employee who has performed very well since his last review period may get an increase in pay or be promoted to a more prestigious position. However, a pay raise that is denied is not always the result of a poor review, as economic conditions and other factors dictate the ability for employers to raise their workers’ pay.
PA is often included in performance management systems. These systems are used “to manage and align” all of an organization’s resources in order to achieve the highest possible performance. How performance is managed in an organization determines to a large extent its success or failure. Therefore, improving PA for everyone should be among the highest priorities of contemporary organizations.
12.4.4: Reducing Turnover
Turnover is the rate at which employees leave an organization.
Learning Objective
Explain the root causes for high turnover
Key Points
- Turnover is measured for individual companies and for their industry as a whole.
- Turnover can be optimal when a poorly performing employee decides to leave an organization. Turnover can be dysfunctional if a high turnover rate increases the costs associated with recruitment and training of new employees, or if good employees consistently decide to leave.
- Research on job turnover has attempted to understand the causes of individual decisions to leave an organization. It has been found that lower performance, lack of reward contingencies for performance, and better external job opportunities are the main causes.
- Providing a stimulating workplace environment, which fosters happy, motivated, and empowered individuals, lowers employee turnover and absentee rates.
Key Term
- staff turnover
-
The relative rate at which an employer gains and loses staff.
Example
- In the United States, the average total non-farm seasonally adjusted monthly turnover rate was 3.3% for the period from December 2000 to November 2008. However rates vary widely when compared over different periods of time or different job sectors. For example, during the period 2001 to 2006, the annual turnover rate for all industry sectors averaged 39.6% before seasonal adjustments, while the leisure and hospitality sector experienced an average annual rate of 74.6% during the same period.
Turnover Defined
In a human resources context, turnover is the rate at which employees leave an organization. Simple ways to describe it are “how long employees tend to stay” or “the rate of traffic through the revolving door. “
Staff turnover can be optimal when a poorly performing employee decides to leave an organization, or dysfunctional when the high turnover rate increases the costs associated with recruitment and training of new employees, or if good employees consistently decide to leave .
Employee Turnover
Turnover can be optimal when a poorly performing employee decides to leave an organization.
Measuring Turnover
Turnover is measured for individual companies and for their industry as a whole. If an employer is said to have a high turnover relative to its competitors, it means that employees of that company have a shorter average tenure than those of other companies in the same industry. High turnover may be harmful to a company’s productivity if skilled workers are often leaving and the worker population contains a high percentage of novice workers.
In the United States, the average total non-farm seasonally adjusted monthly turnover rate was 3.3% for the period from December 2000 to November 2008. However rates vary widely when compared over different periods of time or different job sectors. For example, during the period 2001 to 2006, the annual turnover rate for all industry sectors averaged 39.6% before seasonal adjustments, while the leisure and hospitality sector experienced an average annual rate of 74.6% during the same period.
Preventing Turnover
Preventing the turnover of employees is important in any business. Without them, the business would be unsuccessful. However, more and more employers today are finding that employees remain for approximately 23 to 24 months, according to the 2006 Bureau of Labor Statistics. The Employment Policy Foundation states that it costs a company an average of $15,000 per employee, which includes separation costs, including paperwork, unemployment; vacancy costs, including overtime or temporary employees; and replacement costs including advertisement, interview time, relocation, training, and decreased productivity when colleagues depart.
Research on employee job turnover has attempted to understand the causes of individual decisions to leave an organization. It has been found that lower performance, lack of reward contingencies for performance, and better external job opportunities are the main causes. Other variables related to turnover are the conditions in the external job market, the availability of other job opportunities, and the length of employee tenure.
Providing a stimulating workplace environment, which fosters happy, motivated, and empowered individuals, lowers employee turnover and absentee rates. Promoting a work environment that fosters personal and professional growth promotes harmony and encouragement on all levels, so the effects are felt company wide.
Continual training and reinforcement also develops a workforce that is competent, consistent, competitive, effective, and efficient. Beginning on the first day of work, providing individuals with the necessary skills to perform their job is important. Before the first day, it is important the interview and hiring process expose new hires to an explanation of the company, so individuals know whether the job is their best choice.
Networking and strategizing within the company provides ongoing performance management and helps build relationships among coworkers. It is also important to motivate employees to focus on customer success, profitable growth, and the company well-being. Employers can keep their employees informed and involved by including them in future plans, new purchases, policy changes, as well as introducing new employees to the employees who have gone above and beyond in meetings. Engagement shows employees that they are valuable through information or recognition rewards and makes them feel included.
In addition, by paying above-market wages, the worker’s motivation to leave the job and look for a job elsewhere will be reduced. This strategy makes sense because it is often expensive to train replacement workers.
When companies hire the best people, new hired talent and veterans are enabled to reach company goals, maximizing the investment of each employee. Taking the time to listen to employees and making them feel involved will create loyalty, in turn reducing turnover and allowing for growth.
12.5: The Functions and Goals of HR
12.5.1: Activities in the Human Resources Department
Human resource departments are responsible for a wide variety of activities across a number of core organizational functions
Learning Objective
Understanding the activities of human resource departments
Key Points
- Human resource management is a central pillar of many organizations. Human resource departments are responsible for activities spanning a wide variety of core functions.
- In short, human resource activities fall under the following five core functions: staffing, development, compensation, safety and health, and employee and labor relations.
- Within each of these core functions, HR conducts a wide variety of activities.
- These activities are all linked by a concern for employee well-being and ensuring organizations treat employees in a way that provides mutual benefit for both the employee and the organization.
Key Terms
- On-boarding
-
A series of activities designed to train new employees and prepare them for integration with the organization and their responsibilities.
- unions
-
Legal groups of professionals in a given field who collectively address common issues within that discipline.
Core Functions of HR
Human resources (HR) professionals conduct a wide variety of tasks within an organizational structure. A brief review of the core functions of human resource departments will be useful in framing the more common activities a human resource professional will conduct. The core functions can be summarized as:
Staffing
This includes the activities of hiring new full-time or part-time employees, hiring contractors, and terminating employee contracts
Staffing activities include:
- Identifying and fulfilling talent needs (through recruitment, primarily)
- Utilizing various recruitment technologies to acquire a high volume of applicants (and to filter based on experience)
- Terminating contracts when necessary
- Maintaining ethical hiring practices and aligning with the regulatory environment
- Writing employee contracts and negotiating salary and benefits
Development
On-boarding new employees and providing resources for continued development is a key investment for organizations, and HR is charged with maintaining a developmental approach to existing human resources.
Development activities include:
- Training and preparing new employees for their role
- Providing training opportunities (internal training, educational programs, conferences, etc.) to keep employees up to date in their respective fields
- Preparing management prospects and providing feedback to employees and managers
Compensation
Salary and benefits are also within the scope of human resource management. This includes identifying appropriate compensation based on role, performance, and legal requirements.
Compensation activities include:
- Setting compensation levels to match the market, using benchmarks such as industry standards for a given job function
- Negotiating group health insurance rates, retirement plans, and other benefits with third party providers
- Discussing raises and other compensation increases and/or decreases with employees in the organization
- Ensuring compliance with legal and cultural expectations when it comes to employee compensation
Safety and Health
Achieving best practices in various industries include careful considering of safety and health concerns for employees.
Safety and health activities include:
- Ensuring compliance with legal requirements based on job function for safety measures (i.e. hard hats in construction, available counseling for law enforcement, appropriate safety equipment for chemists, etc.)
- Implementing new safety measures when laws change in a given industry
- Discussing safety and compliance with relevant government departments
- Discussing safety and compliance with unions
Employee and Labor Relations
Defending employee rights, coordinating with unions, and mediating disagreements between the organization and its human resources is also a core HR function.
Employee and labor relations activities include:
- Mediating disagreements between employees and employers
- Mediating disagreements between employees and other employees
- Considering claims of harassment and other workplace abuses
- Discussing employee rights with unions, management, and stakeholders
- Acting as the voice of the organization and/or the voice of the employees during any broader organizational issues pertaining to employee welfare
HR Competencies
This chart highlights a few of the key competencies expected of human resource teams in organizations.
12.5.2: Development of Human Resources
Human resource development combines training and career development to improve the effectiveness of the individual, group, and organization.
Learning Objective
Explain the function of Human Resource development (HRD)
Key Points
- Human resources is the set of individuals who make up the workforce of an organization, business sector, or an economy.
- As a process, human resource development takes place within organizations and includes both training and development and organization development.
- Human resources development (HRD) as a theory is a framework for the expansion of human capital within an organization through the development of both the organization and the individual to achieve performance improvement.
Key Term
- human capital
-
Human capital is the stock of competencies, knowledge, and social and personality attributes, including creativity, embodied in the ability to perform labor so as to produce economic value. It is an aggregate economic view of the human being acting within economies, which is an attempt to capture the social, biological, cultural, and psychological complexity as they interact in explicit and/or economic transactions.
Example
- Examples of human resource development include formal activities like classroom training, college coures, and a change effort planned by the organization. An example of an informal activity is a manager coaching his or her employee.
Human resources is the set of individuals who make up the workforce of an organization, business sector, or an economy. “Human capital” is sometimes used synonymously with human resources, although human capital typically refers to a more narrow view (i.e., the knowledge the individuals embody and can contribute to an organization). Likewise, other terms sometimes used include “manpower,” “talent,” “labor,” or simply “people. “
Human resources development (HRD) as a theory is a framework for the expansion of human capital within an organization through the development of both the organization and the individual to achieve performance improvement. Adam Smith states, “The capacities of individuals depended on their access to education. ” The same statement applies to organizations themselves, but it requires a much broader field to cover both areas.
Human resource development is the integrated use of training, organization, and career development efforts to improve individual, group, and organizational effectiveness. HRD develops the key competencies that enable individuals in organizations to perform current and future jobs through planned learning activities. Groups within organizations use HRD to initiate and manage change. Also, HRD ensures a match between individual and organizational needs.
HRD as a process occurs within organizations and encapsulates:
- Training and development (TD), the development of human expertise for the purpose of improving performance
- Organization development (OD), empowering the organization to take advantage of its human resource capital.
TD alone can leave an organization unable to tap into the increase in human, knowledge, or talent capital. OD alone can result in an oppressed, under-realized workforce. HRD practicitioners find the interstices of win/win solutions that develop the employee and the organization in a mutually beneficial manner. HRD does not occur without the organization, so the practice of HRD within an organization is inhibited or promoted upon the platform of the organization’s mission, vision, and values.
Human Resource
Human resource development combines training and career development to improve the effectiveness of the individual, group, and organization.
12.5.3: The Mission of Human Resource Management
Human resource management is responsible for the attraction, selection, training, assessment, and rewarding of employees.
Learning Objective
Break down human resource management (HRM) to Attraction, Selection, Training, Assessment, Rewarding
Key Points
- HR also oversees organizational leadership and culture, and ensures compliance with employment and labor laws.
- Employer brand was first used in the early 1990s to denote an organization’s reputation as an employer. Since then, it has become widely adopted by the global management community. Employer branding is “the image of your organization as a ‘great place to work'”.
- Just as a customer brand proposition is used to define a product or service offer, an employee value proposition (EVP) is used to define an organization’s employment offer.
- A performance appraisal (PA) or performance evaluation is a systematic and periodic process that assesses an individual employee’s job performance and productivity in relation to certain pre-established criteria and organizational objectives.
- Remuneration is the total compensation that employees receive in exchange for the service that they perform for their employer.
- A performance appraisal (PA) or performance evaluation is a systematic and periodic process that assesses an individual employee’s job performance and productivity in relation to certain pre-established criteria and organizational objectives. To collect PA data, there are three main methods: objective production, personnel, and judgmental evaluation.
- Remuneration is the total compensation that an employee receives in exchange for the service they perform for their employer. Typically, this consists of monetary rewards, also referred to as wage or salary, and complementary benefits including healthcare, pension plans, and stock options. The HR department plays a critical role in determining raises or bonuses based on employee performance.
Key Terms
- candidate
-
A person who applies to a job position.
- recruiter
-
One who recruits, particularly one employed to recruit others.
Example
- An HR manager at a firm such as an investment bank may work to recruit new researchers for the bank, train those entry-level researchers for other positions at the bank, monitor their performance throughout their tenure at the bank, and may determine their pay raises.
Human resource management (HRM, or simply HR) is the management of an organization’s workforce, or human resources . It is responsible for the attraction, selection, training, assessment, and rewarding of employees. HR also oversees organizational leadership and culture, and ensures compliance with employment and labor laws.
Human Resource Management
Human resource management is the management of an organization’s workforce, or human resources.
Attraction
Employer brand was first used in the early 1990s to denote an organization’s reputation as an employer. Since then, it has become widely adopted by the global management community. Employer branding is “the image of your organization as a ‘great place to work.'” Just as a customer brand proposition is used to define a product or service offer, an employee value proposition (EVP) is used to define an organization’s employment offer. Likewise, the marketing disciplines associated with branding and brand management have been increasingly applied by the human resources and talent management community to attract, engage, and retain talented candidates and employees.
Selection
The stages in selection include sourcing candidates by networking, advertising, or other methods. The HR recruiter utilizes professional interviewing techniques to understand the candidate’s skills, motivations to make a move, and to screen potential candidates using testing (skills or personality). The process is meant to evaluate the candidate and also evaluate how the candidate will fit into the organization. The recruiter will meet with the hiring manager to obtain specific position and type information before beginning the process. After recruiters understand the type of person the company needs, they begin the process of informing their network of the opportunity. Recruiters play an important role by preparing the candidate and company for the interview, providing feedback to both parties, and handling salary and benefits negotiations.
Training
Training and development (T&D) encompasses three main activities: training, education, and development. Garavan, Costine, and Heraty, of the Irish Institute of Training and Development, note that these ideas are often considered to be synonymous. However, to practitioners, they encompass three separate, although interrelated, activities:
Training: This activity is both focused upon, and evaluated against, the job that an individual currently holds.
Education: This activity focuses upon the jobs that an individual may potentially hold in the future, and is evaluated against those jobs.
Development: This activity focuses upon the activities that the organization employing the individual, or that the individual is part of, may partake in the future, and is almost impossible to evaluate.
Assessment
A performance appraisal (PA) or performance evaluation is a systematic and periodic process that assesses an individual employee’s job performance and productivity in relation to certain pre-established criteria and organizational objectives. Other aspects of individual employees are considered as well, such as organizational citizenship behavior, accomplishments, potential for future improvement, and strengths and weaknesses.
To collect PA data, there are three main methods: objective production, personnel, and judgmental evaluation. Judgmental evaluations are the most commonly used with a large variety of evaluation methods. A PA is typically conducted annually. The interview could function as “providing feedback to employees, counseling and developing employees, and conveying and discussing compensation, job status, or disciplinary decisions.”
Rewarding
Remuneration is the total compensation that employees receive in exchange for the service that they perform for their employer. Typically, this consists of monetary rewards, also referred to as wage or salary, and complementary benefits including healthcare, pension plans, and stock options. The HR department plays a critical role in determining raises or bonuses based on employee performance.
12.5.4: Demand Planning
HR forecasting is the process of ascertaining the net requirements for staff by determining present and future HR needs.
Learning Objective
Explain the benefits of HR forecasting
Key Points
- HR forecasting can be categorized into transaction-based forecasting, event-based forecasting, and process-based forecasting.
- Transaction-based forecasting focuses on tracking internal change by the organization’s managers. Event-based forecasting is concerned with changes in the external environment. Process-based forecasting is focused on the flow or sequencing of several work activities.
- HR forecasting can reduce HR costs, increase organizational flexibility, ensure a close linkage to the Macro Business Forecasting Process, and ensure that organizational requirements take precedence over issues of resource constraint and scarcity.
- The five stages of the HR forecasting process are: identifying organizational goals, objectives and plans, determining overall demand requirements for personnel, assessing in-house skills and other internal supply characteristics, determining the net demand requirements that must be met from external, environmental supply sources and developing HR plans and programs to ensure that the right people are in the right place.
- The HR process may be affected by environmental factors including the economy, labor markets and unions, governmental laws and regulations, industry product life cycles, technology changes, demographic changes, etc. The HR process may also be affected by organizational factors such as restructuring, strategic goals, corporate missions, job satisfaction, workforce coverage, job analysis, organizational culture, etc.
- HR forecasting can be categorized into current, short-run, medium-run and long-run forecasting. Current forecasting can be used to meet the immediate operational needs of the organization (up to the end of the current operating cycle, or a maximum of one year into the future). On the other hand, long-run forecasting typically extends five or more years ahead of the current operational period. Due to the number of changes that could affect an organization’s operations, the long-run forecast is extremely flexible.
Key Terms
- mission
-
A set of tasks that fulfills a purpose or duty; an assignment set by an employer.
- forecast
-
An estimation of a future condition.
- restructuring
-
A reorganization; an alteration of structure.
Example
- An HR forecaster at a large firm, like a pharmaceutical company, may examine a variety of different internal and external factors. She may consider the workforce demand for the pharmaceutical company, like how many researchers and chemists the company may need, assess the in-house skills of the current employees, and develop programs to develop the new and existing workforce of the company. The HR forecaster will also consider environmental factors, such as the pharmaceutical market, technological changes in pharmaceutical production, and demographic changes of employees and customers. The forecaster will consider organizational factors as well, such as the company’s corporate mission, operational goals, and pharmaceutical production budgets. Finally, the HR forecaster will consider these plans over a time horizon that is approved by an HR manager.
Demand Planning
HR Forecasting and Planning
HR forecasting is the heart of the HR planning process. The purpose of HR forecasting is to ascertain the net requirements for staff by determining the levels of demand for, and supply of, human resources now and in the future.
Forecasting Activity Categories
- Transaction-based forecasting focuses on tracking internal change instituted by the organization’s managers.
- Event-based forecasting is concerned with changes in the external environment.
- Process-based forecasting is not focused on a specific internal organizational event but on the flow or sequencing of several work activities.
Benefits of HR Forecasting
- Reduces HR costs.
- Increases organizational flexibility.
- Ensures a close linkage to the Macro Business Forecasting Process.
- Ensures that organizational requirements take precedence over issues of resource constraint and scarcity.
HR Demand is the organization’s projected requirement for human resources, whereas HR Supply is defined as the source of workers to meet demand requirements, obtained either internally (current members of the organization’s workforce) or from external agencies.
Key Personnel Analyses Conducted by HR Forecasters
- Specialist/Technical/Professional Personnel: These employees tend to be in high demand due to trade qualifications that are essential.
- Employment Equity-Designated Group Membership: Should be a proportional representation of each grouping. Examples of these groups include African Americans, women, and those with disabilities.
5 Stages of the Forecasting Process
- Identify organizational goals, objectives, and plans.
- Determine overall demand requirements for personnel.
- Assess in-house skills and other internal supply characteristics.
- Determine the net demand requirements that must be met from external, environmental supply sources.
- Develop HR plans and programs to ensure that the right people are in the right place.
Environmental factors affecting the HR process include the following:
- economy,
- labor markets and unions,
- governmental laws and regulations,
- industry and product life cycles,
- technological changes,
- competitor labor usage,
- global market for skilled labor,
- demographic changes.
The following are the organizational factors affecting HR forecasting:
- Corporate mission, strategic goals;
- Operational goals, production budgets;
- HR Policies;
- Organizational structure, restructuring;
- Worker KSA’s, competencies, expectations;
- HRMS level of development;
- Organizational culture, climate, job satisfaction, communications;
- Job analysis, workforce coverage, current data.
HR Forecasting Time Horizons
Current Forecast
The current forecast is the one being used to meet the immediate operational needs of the organization (up to the end of the current operating cycle, or a maximum of one year into the future).
Short-Run Forecast
The short-run forecast extends forward from the current forecast and states the HR requirements for the next one-to-two year period beyond the current operational requirements.
Medium-Run Forecast
Typically, the medium-run forecast identifies requirements for two to five years into the future.
Long-Run Forecast
The long-run forecast extends five or more years ahead of the current operational period. Due to the number of changes that could affect an organization’s operations, the long-run forecast is extremely flexible.
12.6: Diversity in Human Resources
12.6.1: Defining Diversity
Diversity in an organization should reflect a globalized and multicultural workforce where value is placed on diversity of thought.
Learning Objective
Differentiate between a Monolithic, a Plural, and a Multicultural organizational structure
Key Points
- A company that employs a diverse workforce is better able to understand the demographics of the marketplace it serves. It is thus better equipped to thrive in that marketplace than a company that has a more limited range of employee demographics.
- According to the deficit model, organizations that do not have a strong culture of diversity and inclusion will invite lower productivity, higher absenteeism, and higher turnover, all of which will result in higher costs to the company.
- One of the greatest challenges an organization has when trying to adopt a more inclusive environment is assimilation for any member outside of the dominant group.
Key Term
- Diversity
-
A variety; the quality of being different
Example
- Beginning in the 1970s, women began to enter fields like medicine, law, and business. More women were going to college and expected to be employed at the age of 35, as opposed to past generations of women who only worked intermittently due to marriage and childbirth. Women entering the workforce created diversity.
Components of a Diverse Organization
A multicultural or diverse organization not only contains many different cultural groups, but it values this diversity. It encourages healthy conflict as a source of avoiding groupthink. Groupthink can occur when group members try to minimize conflict and reach a consensus decision without critical evaluation of alternative ideas or viewpoints.
In this globalized economy, a multicultural workforce should reflect a diversity of thought. The perspectives shared from individual standpoints will benefit organizations that are savvy enough to capitalize on them. The theory is that a company with a diverse workforce is better able to understand the demographics of the marketplace it serves. It is thus also better equipped to thrive in that marketplace than a company that has a more limited range of employee demographics.
Productivity and costs can be analyzed to assist in building the business case for diversity. According to the deficit model, organizations that do not have a strong diversity inclusion culture will invite lower productivity, higher absenteeism, and higher turnover, all of which will result in higher costs to the company.
According to the investment model, or value-added model to diversity inclusion strategies, a company choosing to foster an inclusive environment will experience many benefits. These benefits include increased productivity, better problem solving capabilities, and increased market share. Either model, however, requires an intentional implementation from top leadership for the organizational culture to truly be one of inclusion and acceptance.
Three Types of Organizations
In a journal article entitled “The Multicultural Organization”, Taylor Cox, Jr. talks about three organization types that focus on the development of cultural diversity. These three types are the monolithic organization, the plural organization, and the multicultural organization. In the monolithic organization, the amount of structural integration (the presence of persons from different cultural groups in a single organization) is minimal and white male privilege is very tangible. This type of organization may have women and marginalized members within the workforce, but not in positions of leadership and power.
The plural organization has a more heterogeneous membership than the monolithic organization and takes steps to be more inclusive of persons from cultural backgrounds that differ from the dominant group. This type of organization seeks to empower those from a marginalized standpoint to encourage opportunities for promotion and positions of leadership. The multicultural organization contains many different cultural groups and it highly values this diversity and encourages healthy conflict to avoid groupthink.
12.6.2: How Businesses Benefit from Diversity
Diversity brings substantial potential benefits such as better decision making and problem solving, and greater creativity and innovation.
Learning Objective
Explain the benefits of diversity in an organization
Key Points
- Diversity provides organizations with the ability to compete in global markets.
- Simply recognizing diversity in a corporation helps link the variety of talents within the organization. The act of recognizing diversity also allows for those employees with these talents to feel needed and have a sense of belonging, which in turn increases their commitment to the company.
- Standpoint theory suggests that marginalized groups bring a different perspective to an organization that challenges the status quo since their socially constructed world view will differ from that of the dominant group.
Key Term
- Diversity
-
A variety; the quality of being different
Example
- An example of a company involved with creating diversity in the workplace is MentorNet, a nonprofit online mentoring organization that focuses on women and underrepresented minorities in the STEM (Science, Technology, Engineering, and Mathematics) fields. MentorNet has used an algorithm to match over 30,000 mentor relationships since 1997. The organization gives students, especially women and underrepresented minorities, the chance to seek mentors to discuss how to overcome obstacles in their fields and eventually their workplace.
Diversity is beneficial to both the organization and its members. Diversity brings substantial potential benefits such as better decision making and improved problem solving; greater creativity and innovation, which leads to enhanced product development; and more successful marketing to different types of customers. Diversity provides organizations with the ability to compete in global markets.
Simply recognizing diversity in a corporation helps link the variety of talents within the organization. The act of recognizing diversity also allows for those employees with these talents to feel needed and have a sense of belonging, which in turn increases their commitment to the company and allows each of them to contribute in a unique way. Standpoint theory suggests that marginalized groups bring a different perspective to an organization that challenges the status quo since their socially constructed world view will differ from that of the dominant group.
Although the standpoint of the dominant group will often carry more weight, a transformational leader will encourage conflicting standpoints to coexist within an organization. This will create a forum for sanctioned conflict to ensue. Conflict stems from challenging the way things have always been done, and ideas and problems that have not been explored from multiple perspectives. Standpoint theory gives a voice to those in a position to see patterns of behavior that those immersed in the culture have difficulty acknowledging. These unique and varying standpoints help eradicate groupthink which can develop within a homogenous group. But there are still many challenges to fostering an inclusive environment in the workplace for diversity of thought and ideas.
12.7: Recruitment
12.7.1: Finding Good Candidates
It is beneficial to attract applicants with the highest potential for success at the organization.
Learning Objective
Explain the different types of hiring concepts and placement classifications
Key Points
- Selective hiring helps prevent the costly turnover of staff and increases the likeliness of high employee morale and productivity.
- The proper start to a recruitment effort is to perform a job analysis—to document the actual or intended requirement of the job to be performed. This information is captured in a job description and provides the recruitment effort with the boundaries and objectives of the search.
- Job descriptions need to be reviewed or updated prior to a recruitment effort to reflect present day requirements. Each job description should be associated with a list of critical skills, behaviors or attitudes that will make or break the job performance.
- When screening potential employees, managers need to select based on cultural fit and attitude as well as technical skills and competencies.
Key Terms
- recruitment
-
Recruitment refers to the process of attracting, screening, and selecting a qualified person for a job.
- job analysis
-
Job analysis is the formal process of identifying the content of a job in terms of activities involved and attributes needed to perform the work.
- job description
-
an outline of the description of the tasks and responsibilities in a post within an organization
Example
- There are some companies, such as Southwest Airlines, based out of the United States, who hire primarily based on attitude because they espouse the philosophy that you hire for attitude, train for skill. According to former CEO Herb Kelleher, “We can change skill levels through training. We can’t change attitude” (O’Reilly & Pfeffer).
In recruiting, it is beneficial to attract not only a large quantity of applicants but a group of individuals with the necessary skills and requirements for the position. After obtaining a large, qualified applicant base managers need to identify those applicants with the highest potential for success at the organization. According to Pfeffer and Veiga 1998, selecting the best person for the job is an extremely critical piece of the human resources inflow process. Selective hiring helps prevent the costly turnover of staff and increases the likeliness of high employee morale and productivity.
The proper start to a recruitment effort is to perform a job analysis, to document the actual or intended requirement of the job to be performed. This information is captured in a job description and provides the recruitment effort with the boundaries and objectives of the search. Often a company will have job descriptions that represent a historical collection of tasks performed in the past. These job descriptions need to be reviewed or updated prior to a recruitment effort to reflect present day requirements. Each job description should be associated with a list of critical skills, behaviors, or attitudes that will make or break the job performance. When screening potential employees, managers need to select based on cultural fit and attitude as well as technical skills and competencies. In recent years, the focus of hiring is increasingly shifted from solely the immediate hard skills such as engineering, finances, or accounting, to the longer term soft skills such as communication, team leadership, brand building.
There are some companies, such as Southwest Airlines, who hire primarily based on attitude because they espouse the philosophy that one must “hire for attitude and train for skill. ” According to former CEO Herb Kelleher, “We can change skill levels through training. We can’t change attitude” (O’Reilly & Pfeffer). After determining the most important qualifications, managers can design the rest of the selection process so that it is in alignment with the other human resource processes. Starting a recruitment with an accurate job analysis and job description ensures the recruitment process effort starts off on a proper track for success. This soft skills requirement is especially critical for multinationals, where expatriates, local employees, customers, and vendors would need to work together. To ease the situation, recruiters are beginning to adopt the IITTI (pronounced as “ET”) standardized image and etiquette certification tool to measure the background soft skills of job-seekers.
After the job analysis, the process moves onto sourcing, which involves 1) advertising, a common part of the recruiting process, often encompassing multiple media, such as the Internet, general newspapers, job ad newspapers, professional publications, window advertisements, job centers, and campus graduate recruitment programs; and 2) recruitment research, which is the proactive identification of passive candidates who are happy in their current positions and are not actively looking to move companies. This initial research for so-called passive candidates, also called name generation, results in a contact information of potential candidates who can then be contacted discreetly to be screened and approached on behalf of an executive search firm or corporate client.
Managers must strive to identify the best applicants at the lowest cost. Companies have a variety of processes available to screen potential employees, so managers must determine which system will generate the most accurate results. The methods of selection vary both in levels of effectiveness and in cost of application. In addition to biographical information, companies can conduct personal interviews, perform background checks, or request testing. Because of the costs associated with these measures, companies try to narrow down the number of applicants in each round of hiring. In some countries, such as the United States, the selection procedures are subject to Equal Employment Opportunity guidelines. Therefore, the companies also need to ensure that the process is accurate, with a high level of validity, reliable, and related to critical aspects of the job. Proactively taking these measures will help companies avoid litigation related to discrimination in the selection process.
Recruitment
Recruitment for the Army
12.7.2: Selecting the right People
Having a common set of information about applicants allows hiring managers to avoid prejudices.
Learning Objective
List the various interview styles used by employers to hire efficiently
Key Points
- Many companies choose to use several rounds of screening with different interviewers to discover additional facets of the applicant’s attitude or skill as well as develop a more well-rounded opinion of the applicant from diverse perspectives.
- There are two common types of interviews: behavioral and situational.
- The purpose of behavioral interviewing is to find links between the job’s requirement and how the applicant’s experience and past behaviors match those requirements.
- A situational interview requires the applicant to explain how he or she would handle a series of hypothetical situations. Situational-based questions evaluate the applicant’s judgment, ability, and knowledge.
Key Term
- interview
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A formal meeting, in person, for the assessment of a candidate or applicant.
Examples
- Example of situational interview question: You and a colleague are working on a project together; however, your colleague fails to do his agreed portion of the work. What would you do?
- Examples of behavioral interview questions: Describe a time when you were faced with a stressful situation. How did you handle the situation? Give me an example of when you showed initiative and assumed a leadership role?
Having a common set of information about the applicants upon which to compare after all the interviews have been conducted allows hiring managers to avoid prejudices . This also ensures that all interviewees are given a fair chance (Smith G.). Many companies choose to use several rounds of screening with different interviewers to discover additional facets of the applicant’s attitude or skill as well as develop a more well-rounded opinion of the applicant from diverse perspectives. Involving senior management in the interview process also acts as a signal to applicants about the company culture and value of each new hire. There are two common types of interviews: behavioral and situational.
Online Recruiting
Monster.com is a popular job board for people seeking employment.
Behavioral Interview
In a behavioral interview, the interviewer asks the applicant to reflect on his or her past experiences (Janz, 1982). After deciding what skills are needed for the position, the interviewer will ask questions to find out if the candidate possesses these skills. The purpose of behavioral interviewing is to find links between the job’s requirement and how the applicant’s experience and past behaviors match those requirements. Examples of behavioral interview questions:
- Describe a time when you were faced with a stressful situation.
- How did you handle the situation?
- Give me an example of when you showed initiative and assumed a leadership role.
Situational Interview
A situational interview requires the applicant to explain how he or she would handle a series of hypothetical situations. Situational-based questions evaluate the applicant’s judgment, ability, and knowledge (Latham & Saari, 1984). Before administering this type of interview, it is a good idea for the hiring manager to consider possible responses and develop a scoring key for evaluation purposes. Examples of situational interview questions:
- You and a colleague are working on a project together; however, your colleague fails to do his agreed portion of the work. What would you do?
- A client approaches you and claims that she has not received a payment that supposedly had been sent five days ago from your office. She is very angry. What would you do?
Selection Tests
When making a hiring decision, it is critical to understand the applicant’s personality style, values, and motivations (Smith G.). Technical aptitude is important, but attitude is often more important. The reality is that technical skills can be learned, but interpersonal work attitudes are usually more difficult to change (Schaefer). Behavioral assessments and personality profiles are a good way for hiring managers to learn how the individual will interact with their coworkers, customers, and supervisors (Smith G.). Tests such as the Myers Briggs and D.I.S.C profile assessments are popular tools that provide an accurate analysis of an applicant’s attitudes and interpersonal skills; however, it is critical that the tests are administered, scored, and interpreted by a licensed professional. Other selection tests used in hiring may include cognitive tests, which measure general intelligence, work sample tests that demonstrate the applicant’s ability to perform specific job duties, and integrity tests, which measure honesty (Kulik, 2004).
Background Checks
Background checks are a way for employers to verify the accuracy of information provided by applicants in resumes and applications. Information gathered in background checks may include employment history, education, credit reports, driving records, and criminal records. Employers must obtain written consent from the applicant before conducting a background check, and the information gathered in a background check should be relevant to the job.
Evaluation
Employers may choose to use just one or a combination of the screening methods to predict future job performance. It is important for companies to assess the effectiveness of their selective hiring process using metrics. This provides a benchmark for future performance as well as a means of evaluating the success of a particular method. Companies can continuously improve their selection practices to ensure a good fit for future employees that will successfully accomplish all that the job entails as well as fit into the organizational culture. If companies are not successful in their hiring practices, high turnover, low employee morale, and decreased productivity will result. Research shows that the “degree of cultural fit and value congruence between job applicants and their organizations significantly predicts both subsequent turnover and job performance” (Pfeffer & Viega, Putting People First for Organizational Success, 1998). Thus, companies need to assess their hiring in terms of technical success as well as cultural fit. Evaluating the hiring process will help ensure continuing success because human capital is often a company’s most important asset.